Expert Team
Expert Team | Emergency Plumbing | Plumbing | Shelbyville
When a pipe bursts at midnight or a water heater gives out just before guests arrive, Shelbyville homeowners know they can count on HEP's Expert Team Plumbing. Our licensed, background-checked technicians arrive fast, fully equipped to diagnose and fix leaks, clogs, overflows, and broken fixtures on the spot. We treat your home with the same care we give our own, explaining every option up front and backing our work with clear, written guarantees—so you feel confident long after the tools are packed away.
From 24/7 phone support to GPS-tracked trucks stocked with quality parts, we’ve built our entire process around one goal: restoring your comfort as quickly and affordably as possible. If you need emergency plumbing in Shelbyville, skip the stress and call the hometown pros who show up ready to make things right—HEP’s Expert Team Plumbing.
FAQs
What situations count as a plumbing emergency, and how fast can you get to my Shelbyville home or business?
A plumbing emergency is any issue that threatens safety, property, or essential water service—think burst pipes, sewer back-ups, gas leaks, overflowing toilets, or complete loss of water. Because we have technicians on rotating 24-hour shifts stationed in Shelbyville, our average arrival time within city limits is 30–45 minutes. We also prioritize calls that involve flooding, raw sewage, or potential structural damage.
Are your emergency plumbing services really available 24/7, even on weekends and holidays?
Yes. Our dispatch center monitors calls around the clock, including nights, weekends, and all major holidays. A live representative will answer, gather key details, and immediately route the closest on-call licensed plumber. You will never be sent to voicemail, and you do not pay extra simply because it’s a holiday—the same transparent rates apply.
How much does an emergency service visit cost, and will I know the price before work begins?
We charge a flat emergency call-out fee that covers the trip, diagnostic inspection, and written estimate. After we identify the problem, you’ll receive an upfront quote for parts and labor. No work starts until you sign off on the price. We also offer financing options for larger repairs and accept all major credit cards. If we can fix the issue within the diagnostic hour using common parts on the truck, the labor is often included, saving you additional costs.
What can I do to limit damage while I wait for the plumber to arrive?
1) Shut off the main water valve—usually located where the service line enters your building or near the water heater. 2) Turn off electricity to affected areas if water is pooling near outlets or appliances. 3) Open faucets to relieve pressure in the lines. 4) Use towels or buckets to contain minor leaks and move valuables out of harm’s way. 5) Do NOT use chemical drain cleaners; they can worsen clogs and create hazards for our technicians.
Are your emergency plumbers licensed, insured, and familiar with Shelbyville codes?
Absolutely. Every technician holds a state plumbing license, is background-checked, drug-tested, and carries full liability and workers’ compensation insurance. We routinely coordinate with Shelbyville’s Building & Codes Department and follow all local ordinances regarding backflow prevention, sewer tap procedures, and permit requirements. Our team also stays trained on the latest International Plumbing Code updates adopted by the city.
Do you keep enough parts on your trucks to finish repairs in one visit?
Our service vehicles are stocked with more than 1,000 fast-moving parts and fixtures—copper and PEX fittings, PVC pipe, common faucets, toilet kits, disposal units, water heater components, and commercial-grade drain equipment. This inventory allows us to complete about 85% of emergency calls on the first visit. If a specialty part is required, we have supplier relationships in Shelbyville and can usually pick it up the same day or place an expedited order.