Customer Service
Customer Service | Electrical Outlets | Electrical | Shelbyville
From historic homes on the square to new builds on the outskirts of town, Shelbyville trusts HEP to keep every room powered and safe. Our licensed technicians arrive promptly, inspect your current electrical outlets, and recommend solutions that balance modern convenience with rock-solid safety. Whether you need child-proof receptacles, USB charging ports, or a complete upgrade to meet today’s energy demands, you’ll get transparent pricing, courteous service, and the peace of mind that every wire and connection meets code.
When sparks fly—or worse, nothing happens at all—one call to HEP puts a seasoned pro at your door with the right tools and parts to finish the job in a single visit whenever possible. We back all workmanship with our trusted guarantee, treat your home as respectfully as our own, and leave every workspace cleaner than we found it. Power up your day with Shelbyville’s hometown experts and discover how hassle-free fixing or upgrading electrical outlets can be.
FAQs
Do I really need a licensed electrician to replace or add outlets in Shelbyville?
Yes. Tennessee law and the City of Shelbyville both require a licensed electrician to perform any permanent electrical work, including adding or relocating outlets. Licensed pros understand local codes, pull the right permits, and ensure the installation is inspected and certified for safety. DIY or unlicensed work can void homeowners-insurance coverage and may lead to costly code violations.
What types of electrical outlets are most commonly installed in homes today?
The three most requested receptacles in Shelbyville are: 1) Tamper-Resistant 15-Amp duplex outlets (now mandatory in most living areas for child safety), 2) GFCI outlets for kitchens, bathrooms, garages, and outdoor locations to protect against shock, and 3) Combination USB/USB-C charging outlets that free up wall-warts. In newer builds we also install AFCI/GFCI dual-function breakers or receptacles in bedrooms and laundry rooms for fire protection.
How much does it cost to have an outlet installed or replaced?
Pricing depends on access, wiring condition, and outlet type. In Shelbyville a straightforward replacement of an existing duplex receptacle typically runs $95–$140 (parts and labor). Installing a new outlet on an open wall with nearby power usually ranges $175–$275. If we have to run new cable through finished walls, add GFCI protection, or upgrade the circuit, costs may rise to $300–$450 or more. All quotes include permit fees and a final inspection.
Can you convert my two-prong outlets to grounded three-prong outlets?
Absolutely, but code requires more than simply swapping the device. We must verify that a continuous equipment-grounding conductor is present. If a ground wire is missing, we can either: 1) Pull new grounded cable to the outlet, 2) Install a GFCI receptacle and label it "No Equipment Ground," or 3) Run a separate grounding conductor if feasible. We’ll discuss the safest, most cost-effective choice during an on-site evaluation.
How long does a typical outlet service visit take?
A basic like-for-like replacement averages 20–30 minutes per outlet. Adding a new receptacle on an adjacent wall generally takes 1–2 hours, including drywall patching. More complex jobs—such as installing multiple GFCIs or running new circuits across several rooms—can extend to half a day. Our dispatcher will give you a window, and our electricians call en route so you’re not waiting around.
What signs indicate I should call for outlet repair right away?
Call us immediately if you notice: • Warm or discolored faceplates • Frequent tripping of a breaker tied to that outlet • Crackling sounds or intermittent power • Loose plugs that fall out easily • A burning smell or visible sparks. These symptoms can signal loose connections, overloaded circuits, or internal arcing—all fire hazards that require prompt professional attention.