Customer-focused Service
Customer-focused Service | Air Conditioning | Heating and Air Conditioning | Sharps Chapel
When the summer sun turns up the heat in Sharps Chapel, neighbors know they can count on HEP for prompt, personable help with all things air conditioning. Our certified technicians arrive when promised, listen to your comfort concerns, and offer clear options that fit both your home and your budget. From energy-saving system upgrades to late-night emergency repairs, every visit is guided by our “Happy You’ll Be” guarantee—because we believe great service should feel as refreshing as a cool breeze.
HEP’s customer-focused approach doesn’t end when the job is done. We follow up to be sure your air conditioning is running smoothly, and we’re always ready with friendly advice on filters, thermostats, and preventative maintenance that can lower bills and extend equipment life. Whether you live lakeside or up in the hills, choose the local team that treats you like family and keeps Sharps Chapel comfortably chill all season long.
FAQs
What air-conditioning services do you offer in Sharps Chapel?
We provide the full spectrum of residential and light-commercial A/C solutions, including new system design and installation, replacement of obsolete equipment, 24/7 emergency repair, seasonal tune-ups, indoor-air-quality upgrades, ductwork inspection and sealing, thermostat installation, and refrigerant leak detection. All work is performed by EPA-certified, factory-trained technicians who understand the unique climate demands of Sharps Chapel and the Norris Lake area.
How fast can you respond if my air conditioner stops working?
We know a broken A/C is more than an inconvenience in Tennessee’s summer heat. Our technicians live and work right here in Union County, allowing us to reach most Sharps Chapel addresses within two hours for emergency calls placed before 8 p.m. We keep fully stocked service vans so 85 % of breakdowns are repaired on the first visit. After-hours and weekend service is always available, and you’ll receive a real-time text with your technician’s GPS location once they’re on the way.
Which air-conditioning brands do you service and install?
Our team is authorized to install and warranty Carrier and Trane systems, but we service all major makes and models, including Lennox, Rheem, Goodman, York, American Standard, and Mitsubishi ductless units. Because we maintain direct relationships with multiple distributors in Knoxville, most OEM parts can be obtained the same day, minimizing downtime for our Sharps Chapel customers.
What can I do to improve my air conditioner’s efficiency and lower energy bills?
1. Replace or clean your air filter every 30–60 days during heavy use. 2. Schedule a professional tune-up each spring to check refrigerant charge, clean coils, and calibrate controls. 3. Install a programmable or smart thermostat and set it 3–4 °F higher when you’re away. 4. Seal and insulate ductwork—up to 30 % of cooled air can be lost through leaks. 5. Keep outdoor condenser coils clear of grass clippings, leaves, and shrubs. 6. Consider upgrading to a high-SEER inverter heat-pump system; we offer free load calculations to size equipment properly for Sharps Chapel’s humidity and temperature swings.
Do you offer maintenance plans for homeowners?
Yes. Our Comfort Care Plan includes two precision tune-ups per year (spring A/C, fall heating), priority same-day service, a 15 % discount on repairs, no overtime fees, and documented equipment reports to keep manufacturer warranties valid. Members also receive free condensate-drain cleaning and a lifetime thermostat warranty. The average plan costs less than $14 per month and can be canceled at any time.
What financing or payment options are available for new A/C installations?
We partner with TVA’s EnergyRight program, Synchrony Bank, and Wells Fargo to offer flexible financing, including 0 % APR for 18 months, low monthly payments spread over up to 120 months, and deferred-interest “same as cash” promotions. We accept all major credit cards, personal checks, and contactless payments. Senior, veteran, and first-responder discounts are available, and we’ll help you apply for any eligible utility or manufacturer rebates to reduce your out-of-pocket cost.