Customer Satisfaction
Customer Satisfaction | Tankless Water Heater Install | Plumbing | Sewanee
When you’re ready to trade bulky, inefficient equipment for endless hot water, Sewanee turns to HEP’s customer-satisfaction pros for a seamless tankless water heater install. Our licensed plumbers arrive on time, explain every option in plain language, and treat your home with the same care they’d give their own—right down to booties on their shoes and spotless clean-up. Because we size each system precisely to your family’s needs, you’ll enjoy consistent temperature, lower utility bills, and valuable space reclaimed in the utility closet.
From the first call to the follow-up text, HEP keeps you in the loop, backs every installation with clear warranties, and offers 24/7 support if you ever need us. Join your Sewanee neighbors who have already discovered how HEP’s blend of craftsmanship, courtesy, and cutting-edge technology turns a simple upgrade into a lasting comfort investment.
FAQs
What advantages does a tankless water heater offer for homes in Sewanee?
Tankless (on-demand) units heat water only when you open a tap, eliminating the standby losses of a storage tank. In Sewanee’s four-season mountain climate, that translates into 25–40 % lower energy use, unlimited hot-water supply for back-to-back showers, and a compact wall-hung unit that frees up floor space. Because the incoming water temperature is cooler in winter, we size the unit to ensure it can still reach 120 °F without lag, and most models qualify for federal tax credits and Tennessee Valley Authority rebates.
How long will the installation process take once I schedule service?
A straightforward replacement of a gas or electric storage heater with a new tankless unit is usually completed in one business day (4–8 hours). That timeframe includes removing the old tank, mounting the new heater, upgrading venting or electrical wiring as needed, pressure-testing gas lines, flushing the system, and performing a final code inspection. If we have to relocate the unit, run a new gas line, or install a condensate drain in a tight crawlspace, the job can extend to a second day. We’ll give you a precise timeline after our free on-site evaluation.
Will my current gas line or electrical panel support a tankless water heater?
Most Sewanee homes built after the mid-1990s have adequate ¾-inch natural-gas piping for standard residential tankless units (150–199 k Btu). Older homes may have ½-inch lines that need to be upsized or a new dedicated run added—our technician measures flow demand during the estimate. For electric models, you’ll need a 200-amp service and two to three 40- or 50-amp double-pole breakers; we coordinate with a licensed electrician if upgrades are necessary. We confirm venting clearance, combustion air, and condensate drainage to ensure full code compliance.
How much money can I expect to save on my utility bills?
Actual savings depend on household hot-water usage and the fuel you burn today, but most of our Sewanee customers see gas or power bills drop $80–$150 per year. ENERGY STAR® studies show gas tankless units operate at 0.82–0.95 energy factor versus 0.60–0.67 for storage heaters. Over the 20-year life expectancy of a tankless unit, that efficiency plus longer service life typically offsets the higher upfront cost and delivers a positive return on investment.
What routine maintenance does a tankless water heater need, and do you offer service plans?
To maintain peak efficiency and protect the heat exchanger from Sewanee’s moderate mineral content (about 5–8 grains per gallon), we recommend a yearly flush with food-grade vinegar or phosphoric cleaner, along with filter cleaning and a full diagnostic check. Gas units also need a combustion analysis. Customer Satisfaction Plumbing offers an affordable Tankless Care Plan that covers the annual flush, priority scheduling, 10 % parts discount, and extended labor warranty for just $14.95 per month.
Do you handle permits, inspections, and warranty registration for me?
Yes. Franklin County requires a mechanical permit and, for gas units, a pressure test inspected by the county building department. Our team pulls all necessary permits, schedules the inspection, and is on-site to walk the inspector through the installation. After the job is approved, we register your unit with the manufacturer so your 12-year heat-exchanger warranty and 5-year parts warranty take effect automatically. You receive all documentation in a digital folder for easy reference.