Round-the-clock Availability
Round-the-clock Availability | Emergency Plumbing | Plumbing | Sewanee
When a burst pipe wakes you at midnight or a stubborn clog threatens to halt your weekend plans, HEP’s round-the-clock crew is already on its way. Our seasoned technicians live and work right here in Sewanee, so we arrive fast, fully equipped, and ready to tackle everything from leaking water heaters to overflowing toilets—all while treating your home with the same care we give our own. Transparent pricing, clear communication, and a genuine smile come standard, no matter the hour.
That’s why Sewanee homeowners keep our number on speed dial for true emergency plumbing: immediate response, expert diagnostics, and lasting repairs that let you get back to life sooner. With HEP at your side 24/7/365, you’re never alone in a plumbing crisis—just one quick call from peace of mind.
FAQs
What types of problems count as a plumbing emergency?
Any issue that threatens property damage, safety, or the uninterrupted use of your home should be treated as an emergency. This includes burst or frozen pipes, sewage backups, flooded basements, gas or water heater leaks, overflowing toilets, loss of all running water, and suspected gas odors from plumbing appliances. If you are unsure, call us—our dispatcher can help you decide whether immediate service is required.
Are you really available 24/7 in Sewanee, even on weekends and holidays?
Yes. Our phones are answered by a live Sewanee-based dispatcher 24 hours a day, 365 days a year. We maintain an on-call rotation of licensed technicians who are prepared to respond at any hour, including nights, weekends, and all major holidays. You will never reach an answering machine or have to wait until “business hours” to get help.
How fast can an emergency plumber get to my Sewanee home or business?
Because our technicians live and stage inventory in the Sewanee area, our typical arrival time is 30–60 minutes after your call. Weather, mountain road conditions, or unusually high demand can occasionally extend that window, but we will give you a realistic ETA when you schedule and keep you updated en route.
What should I do while waiting for your emergency plumber to arrive?
First, shut off the water supply: turn the main valve clockwise or use the fixture’s local shut-off. If the water heater is leaking, switch off its electricity at the breaker or turn the gas control to the "pilot" position. Avoid using any drains or appliances connected to the affected line, move valuables away from standing water, and never use electrical devices near a leak. These steps limit damage until our technician arrives.
Do you charge extra for late-night, weekend, or holiday emergency service?
Emergency repairs outside normal business hours do incur a modest after-hours dispatch fee, but we keep our pricing transparent and flat-rate. You will receive the full cost quote—including parts, labor, and any surcharges—before work begins. There are no hidden fees, and estimates are free if you decide not to proceed.
Are your emergency plumbers licensed, insured, and familiar with Sewanee’s local codes?
Absolutely. All of our technicians hold current Tennessee state plumbing licenses, carry full liability and workers’ compensation insurance, and receive ongoing training in Sewanee and Franklin/Grundy County code requirements. We handle any necessary permits and back our work with a written parts-and-labor warranty for your peace of mind.