Plumbing Issues
Plumbing Issues | Emergency Plumbing | Plumbing | Sewanee
A burst pipe at dawn, a clogged drain during game night, a water heater that quits on the coldest Sewanee morning—when the unexpected strikes, HEP is already on the way. Our certified technicians arrive fast, diagnose the trouble with state-of-the-art tools, and offer upfront pricing before a single wrench turns. Whether you live in a historic mountain cottage or a new build near campus, we treat your home with the same care we give our own, laying down protective mats, cleaning up every drip, and keeping you informed at each step.
Day or night, rain or shine, our emergency plumbing team stands ready to restore comfort. From slab leaks to sewer backups, we carry fully stocked trucks that let us finish most repairs in one visit, and every fix is backed by HEP’s satisfaction guarantee. When Sewanee needs reliable help in a hurry, neighbors know the call is simple—Get Help, Get HEP.
FAQs
What counts as a plumbing emergency and how quickly can you get to my home or business in Sewanee?
A plumbing emergency is any situation that risks water damage, health hazards, or service interruption—burst pipes, sewage backups, gas leaks, no hot water, overflowing toilets, or major leaks. Our Sewanee-based dispatch center is staffed 24/7; a licensed technician can usually be on-site within 60–90 minutes of your call, day or night, including weekends and holidays.
Do you really operate 24/7 in Sewanee, and which neighborhoods or campus areas do you cover?
Yes. We maintain an on-call crew around the clock for the entire 37375 ZIP code, including the University of the South campus, central Sewanee, Lake Bratton, Sherwood Road, Midway, Jump Off, and surrounding Franklin County communities. If you’re within a 20-mile radius of the Sewanee post office, we’ll come to you any time—no exceptions.
What should I do while I’m waiting for the emergency plumber to arrive?
1) Shut off the main water valve (usually near the water meter) to stop additional flooding. 2) Turn off electricity to any affected area if water is near outlets or appliances. 3) Open faucets to relieve pressure and drain remaining water. 4) Place towels or buckets to catch drips and minimize damage. 5) Do NOT use chemical drain cleaners or attempt gas-line repairs yourself; they can worsen the problem or create safety hazards. 6) Gather any warranties or previous service records—these can speed up diagnosis once the plumber arrives.
How much does emergency plumbing service cost and will I get upfront pricing?
Our emergency service call fee in Sewanee starts at $89, which covers travel and initial diagnostics. After the assessment, you receive a flat-rate, upfront quote for the repair—no hourly surprises. Typical repairs range from $150 for minor leaks to $1,200+ for major pipe replacements. We accept credit cards, checks, and offer financing options for larger jobs.
Are your plumbers licensed and insured in Tennessee?
Absolutely. Every technician holds a Tennessee Limited Licensed Plumber (LLP) or full Contractor Plumber (CMC-A) credential, carries at least $1 million in liability insurance, and passes annual background and drug screenings. Copies of licenses and insurance certificates are available on request, so you can feel confident about who’s entering your home.
Can you handle frozen or burst pipes, which are common during Sewanee’s winter freezes?
Yes. Our team specializes in cold-weather plumbing issues. We use thermal imaging to locate frozen sections, gentle pipe-thawing equipment to prevent cracks, and can replace burst copper, PEX, or PVC lines. We’ll also winterize exposed plumbing, insulate vulnerable areas, and advise on drip strategies so you can avoid repeat incidents when temperatures drop below freezing on the Plateau.