Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Sewanee
When the quiet mountain charm of Sewanee is interrupted by a burst pipe, overflowing toilet, or leaking water heater, HEP is ready with fast, 24/7 emergency plumbing service. Our licensed technicians live and work right here on the Plateau, so we’re already on the road while others are still punching your address into a GPS. Armed with fully stocked trucks and the latest diagnostic tools, we race to your door, isolate the problem, and restore comfort before water damage can spread.
From historic homes near the University to cabins tucked along the Scenic Highway, we handle every crisis with clear communication, upfront pricing, and workmanship backed by a satisfaction guarantee. Save our number now—because when seconds count, you’ll be glad you called the hometown team that treats your home like their own.
FAQs
What types of situations count as a plumbing emergency in Sewanee?
Any issue that threatens to damage your home or disrupt essential services should be treated as an emergency. This includes burst pipes, major leaks, sewer backups, overflowing toilets, gas line leaks, water heater failures that are flooding or scalding hot, and completely clogged main drains. If water or sewage is actively escaping or there is a risk of property damage or health hazard, call us immediately.
Are your emergency plumbing services really available 24/7 in Sewanee?
Yes. Our dispatch center is staffed around the clock, every day of the year—including weekends and holidays—so you can speak to a live representative whenever a crisis strikes. We keep licensed technicians on call specifically for after-hours emergencies, ensuring Sewanee residents receive help any time, day or night.
How fast can a plumber reach my home in an emergency?
Most Sewanee addresses are 20–40 minutes from our nearest on-call technician. Once your call is confirmed, we dispatch the closest fully equipped service vehicle using GPS routing. You’ll also receive a real-time ETA text update so you know exactly when help will arrive.
What should I do while waiting for the emergency plumber?
If it is safe, shut off the main water valve (usually at the meter or where the main line enters the house) to stop active leaks. Turn off the water heater’s power or gas supply if it is leaking. For small leaks, place towels or buckets to contain water and move valuables out of harm’s way. Avoid using any clogged fixtures and keep children and pets clear of the affected area. Do not use chemical drain cleaners—they can worsen the problem or create a hazard for our technician.
Will there be extra charges for after-hours, weekend, or holiday service calls?
Because emergency work requires immediate mobilization of staff and resources outside regular hours, an emergency service fee does apply. We disclose the fee upfront when you call, and our technician will provide a written estimate before starting repairs. There are no hidden charges, and we waive the emergency fee if you authorize recommended follow-up work during normal business hours.
Are your emergency plumbers licensed, insured, and familiar with local Sewanee codes?
Absolutely. All of our technicians hold valid Tennessee state plumbing licenses, maintain up-to-date insurance, and undergo ongoing training in local building and plumbing codes specific to Sewanee and Franklin County. We pull required permits when needed and ensure every repair meets or exceeds code for your safety and peace of mind.