Burst Pipes
Burst Pipes | Emergency Plumbing | Plumbing | Sewanee
When a bitter Sewanee freeze or a hidden corrosion turns your water line into a geyser, every second counts. HEP’s licensed specialists arrive fast, armed with advanced leak-detection gear, commercial-grade pipe cutters, and enough replacement fittings to rebuild your system on the spot. We isolate the break, stop the water, and restore full pressure before structural damage, mold, or skyrocketing bills can set in—all while keeping you informed and stress-free.
Homeowners and businesses across the Cumberland Plateau trust our emergency plumbing crew because we’re local, live-answer the phone 24/7, and stand behind every repair with clear pricing and a rock-solid guarantee. From frozen copper splits to ruptured PEX or PVC, you’ll get courteous service, meticulous clean-up, and the comfort of knowing HEP is on call whenever disaster strikes.
FAQs
What should I do immediately if I discover a burst pipe in my Sewanee home?
First, shut off your main water valve—usually located near the water meter or where the main line enters the house—to stop the flow of water. Next, turn off electricity to any affected areas if water may reach outlets or appliances. Once these steps are taken, call our 24/7 emergency plumbing line at (931) 555-FAST. While you wait for our technician, open nearby faucets to relieve pressure in the pipes and place buckets or towels to contain leaks.
How fast can your emergency plumbers reach my property in Sewanee?
We maintain fully stocked service vehicles stationed in Franklin and Marion counties, allowing us to reach most Sewanee addresses—including University Avenue, Sherwood Road, and the St. Andrew’s-Sewanee School area—within 45 minutes, day or night. Severe weather or mountain road closures could extend arrival times slightly, but you’ll receive live ETA updates by text so you know exactly when help will arrive.
Will my homeowner’s insurance cover the cost of burst-pipe repairs?
Most standard homeowners policies cover sudden and accidental water damage, including burst pipes, as long as the home was properly heated and maintained. Coverage typically includes pipe repair, water extraction, and restoration of damaged walls or floors. We provide detailed digital invoices, photographs, and moisture-mapping reports that meet insurance carrier requirements, and we can work directly with your adjuster to streamline the claim.
How do you repair a burst pipe, and will you need to cut into my walls or floors?
After shutting off the water and draining the line, we locate the rupture using electronic leak detection or infrared imaging, minimizing unnecessary cutting. Small accessible breaks can often be fixed with a section splice using copper, PEX, or CPVC couplings. If the pipe is behind drywall or under flooring, we make the smallest possible access opening, complete the repair, and offer optional drywall or flooring patch-back services so you don’t need a separate contractor.
What preventive measures can I take to avoid frozen or burst pipes during Sewanee’s cold snaps?
• Insulate exposed pipes in crawl spaces, attics, and unheated utility rooms with foam sleeves or fiberglass wrap. • Disconnect garden hoses and install insulated faucet covers on outdoor spigots. • Keep your thermostat at 55°F or higher, even if you leave town. • Open cabinet doors under sinks to let warm air circulate. • Let a trickle of water run from the highest and lowest faucets during sub-freezing nights. • Schedule our annual winterization service, which includes pipe inspections, insulation upgrades, and water-heater tune-ups.
How much does emergency burst-pipe service cost, and do you offer financing?
Our diagnostic fee is $79 and is waived when you authorize the repair. Typical burst-pipe fixes range from $250 for a simple exposed-line splice to $1,500+ for extensive in-wall or multi-floor damage. We provide upfront, flat-rate pricing before any work begins—no overtime charges for nights, weekends, or holidays. We accept major credit cards and offer 0% interest financing for repairs over $500 through GreenSky, subject to credit approval.