Emergency Repairs
Emergency Repairs | Commercial Plumbing | Plumbing | Sewanee
When a burst line drenches your Sewanee storefront at 2 a.m. or a clogged grease trap shuts down lunch service, HEP’s emergency repairs team arrives fast, tools in hand and solutions on deck. Our licensed specialists know the unique demands of hotels, restaurants, campuses, and retail spaces, and we keep fully stocked trucks rolling 24/7 so you’re never left waiting while water keeps rushing. From pinpoint leak detection to full-scale pipe replacements, we restore flow with minimal disruption, safeguarding your revenue and reputation in the process.
Business owners trust us because we pair transparent, up-front pricing with meticulous workmanship that withstands daily high-traffic use. Whether you’re facing a midnight backflow crisis or planning proactive system upgrades, HEP delivers dependable commercial plumbing expertise that lets you focus on serving your customers—not stressing over pipes.
FAQs
Do you provide 24/7 emergency plumbing service for commercial properties in Sewanee?
Yes. We have a round-the-clock dispatch center staffed every day of the year. Whether it’s 2 a.m. on a holiday weekend or during peak business hours, our licensed technicians are on call and can be dispatched immediately to any commercial site in Sewanee and surrounding Franklin County communities.
What situations are considered a plumbing emergency in a commercial building?
Any issue that stops business operations, threatens health, causes property damage, or violates code is an emergency. Common examples include burst mains, sewer line backups, gas or water leaks, failed water heaters, overflowing fixtures, grease trap blockages, and fire-sprinkler malfunctions. If you are unsure, call us—our team will triage the problem and advise whether immediate dispatch is required.
How fast can your plumbers arrive after I place an emergency call?
Our average on-site response time within Sewanee is 60 minutes or less. We achieve this by keeping fully stocked service trucks strategically located near I-24 and U.S. 41A and using GPS-based dispatch. If traffic or weather could delay arrival, our dispatcher will give you real-time updates so you can plan accordingly.
Do you handle specialized commercial systems such as grease traps, industrial water heaters, and fire-suppression plumbing?
Absolutely. Our commercial team is trained and equipped for complex systems found in restaurants, laboratories, dormitories, healthcare facilities, and manufacturing plants. We service and repair high-capacity tankless and storage-type water heaters, grease interceptors, backflow preventers, booster pumps, chemical waste lines, and wet or dry fire-sprinkler piping in full compliance with Tennessee building and NFPA codes.
What can I do to minimize damage before the emergency crew arrives?
1) Shut off the closest isolation valve or the main building water supply if it is safe to access it. 2) Turn off electrical power to any flooded area to prevent shock hazards. 3) Contain leaks with buckets, towels, or absorbent pads. 4) Keep staff and customers away from contaminated water or slippery surfaces. 5) Document the incident with photos for insurance. After calling, our dispatcher can walk you through additional site-specific steps.
How are emergency repair costs calculated, and will I get an upfront estimate?
Our pricing is transparent. We charge a flat emergency call-out fee that covers travel and the first hour on site, followed by time-and-materials rates published on our website. Before work begins, the lead technician will perform a quick assessment and give you a written estimate for labor and parts. No overtime multipliers are added without your signed authorization, and we honor all manufacturer warranties and carry full liability and workers’ compensation insurance.