Exceptional Customer Care
Exceptional Customer Care | Toilet Upgrades and Replacements | Plumbing | Sequatchie
When a leaky handle or constant clog threatens to disrupt your day, HEP’s friendly pros arrive with solutions that turn frustration into relief. From water-saving models that shrink your utility bill to sleek comfort-height toilets that modernize your bathroom, our certified technicians treat every visit like a neighborly favor—clean shoes, clear explanations, and upfront pricing included. Because we live and work right here in Sequatchie, we’re committed to craftsmanship you can count on long after the truck pulls away.
Whether you’re ready for a quick refresh or a full overhaul, our customer-first approach to toilet upgrades and replacements means zero guesswork and full confidence. We handle precise measurements, haul away the old unit, and leave your space spotless, so the only thing you’ll notice is a quieter, more efficient flush. Call HEP today and discover how effortless a bathroom transformation can be.
FAQs
How do I know when it’s time to replace my toilet instead of repairing it?
If you are noticing recurring clogs, cracks in the porcelain, wobbling at the base, higher water bills, or the need for frequent flapper and fill-valve repairs, it is usually more cost-effective to install a new unit. Our Sequatchie technicians can perform a free in-home assessment and clearly explain whether a simple fix or a full replacement will save you the most money long-term.
What kinds of toilet upgrades do you offer to Sequatchie homeowners?
We stock and install dual-flush, pressure-assist, comfort-height, wall-hung, and skirted one-piece models from leading brands such as Kohler, Toto, American Standard, and Gerber. All meet or exceed Tennessee’s 1.28-gallons-per-flush (GPF) efficiency requirement and come in several bowl shapes, seat heights, and color options so you can match your new toilet to any bathroom décor.
How much does a professional toilet replacement usually cost?
For most homes in Sequatchie County, a standard replacement (labor + a quality 1.28-GPF toilet) ranges from $425-$775. Premium comfort-height or wall-hung systems can run $900-$1,600 depending on rough-in adjustments, flange repairs, or new shut-off valves. We provide a firm, upfront quote before any work begins, so you never face surprise charges.
What is the timeline—how long will my bathroom be out of service?
A straightforward swap takes about 90 minutes. If we have to repair the flange, move the supply line, or reinforce subflooring, plan for 2–4 hours. We always protect floors, haul away debris, and test the new toilet before we leave. You’ll have full use of the bathroom as soon as the final caulk bead sets—typically within an hour.
Do you remove and recycle my old toilet?
Yes. Responsible disposal is included in every installation package. We separate recyclable porcelain, metal hardware, and plastics and deliver them to the nearest approved recycling center in Sequatchie County. If the toilet is still operable, we work with local Habitat for Humanity ReStores to donate it when possible.
What kind of warranty or satisfaction guarantee do you provide?
All toilets come with the manufacturer’s parts warranty (generally 5–10 years on porcelain, 1 year on moving parts). In addition, our workmanship is covered by a 2-year labor warranty—double the industry norm. If you experience a leak, rocking, or flush issue related to our installation, we return at no cost, 24/7. That’s part of our Exceptional Customer Care Promise to every Sequatchie client.