Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Sequatchie
At HEP, we believe every home in Sequatchie deserves year-round comfort without compromise. From sweltering summer afternoons to brisk winter mornings, our certified team responds quickly, arriving with the tools, training, and neighborly attitude that turn stressful breakdowns into easy fixes. Transparent pricing, clear communication, and tidy workspaces are just a few of the ways we put your satisfaction first.
Our technicians don’t just restore systems—they restore peace of mind. Each repair, tune-up, or installation is backed by a rock-solid satisfaction guarantee, and we follow up after every visit to ensure you’re thrilled with the results. When you choose HEP for heating and air conditioning service, you’re partnering with locals who treat your home like their own and never settle for anything less than five-star comfort.
FAQs
What areas of Sequatchie County do you service for heating and air conditioning needs?
We proudly serve the entire Sequatchie Valley, including Dunlap, Cartwright, Cagle, Center Point, Lewis Chapel, Lone Oak, and all surrounding rural communities. If you’re in Sequatchie County, we can reach you—usually the same day you call.
How quickly can I expect a technician to arrive if my system stops working?
For no-heat or no-cool emergencies, we provide 24/7 dispatch and aim to have a certified technician at your door within 2–4 hours, even on weekends or holidays. During normal business hours, most service calls are scheduled the same day you contact us.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Care Maintenance Plan includes two seasonal tune-ups per year, priority scheduling, a 15% discount on repairs, no overtime fees, and a detailed system health report after every visit. Regular maintenance helps prevent breakdowns, lowers energy bills, and keeps manufacturer warranties valid.
Can you help me improve indoor air quality in my Sequatchie home?
Absolutely. We offer whole-house air purification systems, high-efficiency media filters, UV germicidal lights, and humidity control solutions. Our technicians will test your air quality, discuss specific concerns like allergens or humidity, and recommend products that integrate seamlessly with your existing HVAC system.
How do I know if it’s better to repair or replace my heating or cooling system?
Our technicians use the “$5,000 rule”: multiply your system’s age by the estimated repair cost—if the result exceeds $5,000, replacement usually provides better long-term value. We also consider energy efficiency, current utility bills, and the availability of new-system rebates or financing to help you make an informed choice.
Do you offer financing or rebates for new HVAC installations?
Yes. We partner with trusted lenders to provide low-interest and zero-interest financing options, often with no money down. We also handle all paperwork for available TVA EnergyRight rebates and manufacturer incentives, ensuring you receive the maximum savings on qualifying high-efficiency equipment.