Maintenance Services

Maintenance Services | Water Purification | Plumbing | Rutledge

Crystal-clear, great-tasting water shouldn’t be a luxury, and with HEP’s master plumbers on call in Rutledge it never has to be. Our licensed team installs, services, and maintains advanced filtration systems that strip away sediment, chlorine, and harmful contaminants before they ever reach your tap. Whether you’re battling hard-water scale or suspicious odors, we diagnose the root cause, recommend the ideal solution, and back every job with honest pricing and a satisfaction guarantee—so you always know exactly what’s flowing through your pipes.

Choose our locally trusted experts for ongoing maintenance and periodic system check-ups, and keep your investment running at peak performance year after year. From whole-home filters to point-of-use units and UV sterilizers, HEP delivers water purification that brings fresh confidence with every glass you pour. Schedule a visit today and discover why Rutledge households have relied on us for healthy, worry-free water since 1981.

FAQs

What types of water purification systems do you maintain in Rutledge?

We service and maintain a wide range of residential and light-commercial water purification equipment, including whole-house carbon filtration units, reverse-osmosis (RO) systems, point-of-use drinking water filters, UV disinfection systems, iron and sulfur removal units, and water softeners. If you’re unsure which model you have, give us a call with the brand and serial number and we’ll confirm our support capability at no charge.

How often should my water purification system be serviced?

Most manufacturers recommend professional maintenance every 6–12 months, depending on water quality and usage. In Rutledge, where hardness and trace mineral levels can fluctuate seasonally, we suggest a semi-annual checkup. RO systems typically need pre-filters changed every 6 months and membrane checks annually; carbon filters last 9–12 months; and UV lamps should be replaced once a year even if they still light up, because their germicidal intensity drops over time.

What does your routine maintenance visit include?

Our standard service call covers a full 15-point inspection: incoming water pressure test, flow-rate measurement, pre-filter and post-filter replacement, RO membrane integrity check, UV lamp output test, quartz sleeve cleaning, valve lubrication, housing O-ring replacement, sanitization of storage tanks and lines, leak inspection, controller firmware update (if applicable), and a written water-quality report that documents pH, TDS, hardness, iron, and bacteria levels. We finish by resetting system timers and explaining any findings to you on site.

How can I tell if my filter or UV lamp needs replacement between scheduled visits?

Common warning signs include a noticeable drop in flow rate, cloudy or odd-tasting water, and indicator lights or alarms on digital units. For UV systems, a green or red status LED, excessive scale buildup on the quartz sleeve, or an operational age beyond 12 months are strong cues for replacement. If you have an RO unit with a TDS meter, readings 10–15% higher than your baseline indicate the membranes or filters are approaching end-of-life. When in doubt, text us a photo of the indicator or meter reading and we’ll advise within one business hour.

Are your technicians certified, and do you use genuine replacement parts?

Yes. All of our field technicians hold either Water Quality Association (WQA) CWS-I or Master Plumber licenses, undergo yearly continuing-education classes, and pass background checks. We maintain direct distributor relationships with leading manufacturers like Pentair, A.O. Smith, Watts, and Viqua, so every filter, membrane, or UV lamp we install is OEM or equivalent-spec, backed by a one-year parts warranty and our own 90-day workmanship guarantee.

Do you offer emergency repairs or same-day service in Rutledge?

Absolutely. We have on-call technicians stationed within Rutledge and neighboring towns. Emergency dispatch (for leaks, no water, or contamination alerts) is available 24/7 with a typical arrival time of 60–90 minutes. For non-urgent issues reported before 2 PM, we can usually schedule same-day service; requests after 2 PM are serviced the next morning. There is no additional trip charge for customers who are enrolled in our annual maintenance plan.