Emergency Services
Emergency Services | Emergency Plumbing | Plumbing | Rutledge
When a pipe bursts at midnight or a water heater springs a leak an hour before sunrise, Rutledge homeowners know they can reach HEP in a single call. Our licensed technicians live and work right here in the community, so we arrive fast, fully stocked, and ready to stop the damage before it spreads. From clogs that threaten to flood your kitchen to gas leaks that can’t wait until morning, we treat every crisis like it’s happening in our own homes—because sometimes it is.
HEP’s emergency plumbing team is on-call 24/7/365, backed by transparent pricing, courteous service, and a workmanship guarantee that lets you breathe easier the moment we knock on your door. Whether you’re dealing with a minor drip or a major disaster, trust the friendly professionals in the bright yellow trucks to get your water flowing safely again and your life back to normal without delay.
FAQs
What situations are considered a true plumbing emergency in Rutledge?
A plumbing emergency is any situation that threatens the safety of your family, property, or the public water supply and cannot wait for normal business hours. This includes burst or frozen pipes, major leaks that are causing flooding, sewage backups, overflowing toilets you cannot stop, water heater failures that leak or pose burn risks, gas line leaks, and any loss of water service when you have no alternate supply. If you are unsure, call our dispatcher—describing the issue will help us determine whether emergency dispatch is required.
How fast can your emergency plumbers arrive at my property in Rutledge?
Because we stage service vehicles throughout Grainger County and maintain an on-call roster 24/7, our average arrival time within Rutledge city limits is 30–45 minutes after your call. For homes in surrounding rural areas, arrival is typically within 60 minutes. Real-time GPS tracking lets us keep you updated with exact ETAs, so you know help is on the way.
Do you really operate 24/7, even on weekends and holidays?
Yes. Plumbing problems do not follow a 9-to-5 schedule, so neither do we. Our emergency team answers calls around the clock, including nights, weekends, and every major holiday. When you dial our main number after hours, it automatically transfers to the on-call dispatcher, ensuring a licensed plumber is mobilized immediately—no answering machines, no wait until morning.
What will emergency service cost, and will I get a price before work begins?
We charge a flat emergency dispatch fee that covers the rapid response and initial diagnostic. Once the issue is identified, your plumber will provide a written, up-front quote for the repair options before any work starts. You approve the price in writing, so there are no surprises when the job is complete. We also waive the dispatch fee if you authorize the recommended repair during the same visit.
Is there anything I should do while waiting for the plumber to arrive?
Yes—if it is safe, shut off the main water valve to stop the flow and reduce damage. If you have a localized leak, use the fixture’s shut-off valve instead. Switch off the water heater’s power or gas supply if it is leaking. Avoid using any plumbing fixtures if you suspect a sewer backup, and never use open flames near suspected gas leaks. Finally, clear a path to the problem area and remove valuables from the floor to save time when the technician arrives.
Are your emergency technicians licensed, insured, and do you guarantee the work?
Absolutely. Every plumber we dispatch to a Rutledge emergency holds a current Tennessee journeyman or master plumber license, carries full liability and workers’ compensation insurance, and undergoes annual background and safety training. All emergency repairs are backed by our written 1-year parts and labor warranty, and many parts such as water heaters include additional manufacturer coverage. Your safety and satisfaction are our top priorities.