Customer Satisfaction
Customer Satisfaction | Electrical | Rutledge
Residents of Rutledge know that when they flip a switch, they’re counting on more than power—they’re counting on HEP’s promise of customer satisfaction. From the moment you call, our licensed experts listen to your needs, show up on time, and deliver flawless electrical repairs and installations backed by transparent pricing and a clean-worksite guarantee.
Whether it’s bringing an older home up to code, adding energy-saving upgrades, or racing out for a late-night emergency, we handle every project with the same neighborly respect and craftsmanship that built our reputation. Discover why your friends across Rutledge keep choosing HEP’s for peace of mind that truly lights up the house.
FAQs
What electrical services do you offer in Rutledge?
We provide a full range of residential and light-commercial electrical services throughout Rutledge, including panel upgrades, wiring and rewiring, circuit breaker replacements, interior and exterior lighting installation, EV-charger hookups, surge protection, and comprehensive troubleshooting and repair. Whether you need a small fixture replaced or a complete service upgrade, our certified technicians can handle projects of any size while meeting local and National Electrical Code (NEC) standards.
Are your electricians licensed and insured?
Yes. Every technician on our team holds a current Georgia electrical license, maintains ongoing safety training, and is fully insured for both liability and workers’ compensation. This protects you and your property while ensuring our work meets or exceeds all municipal regulations in Rutledge. Copies of licenses and insurance certificates are available upon request for your peace of mind.
How quickly can you respond to an emergency electrical issue?
We offer 24/7 emergency response within the Rutledge area. Calls received during business hours are typically dispatched within 60–90 minutes, and after-hours emergencies are addressed by an on-call electrician who can arrive the same night in most cases. Our service vehicles are stocked with common parts so we can resolve critical issues—such as power loss, sparking outlets, or burning smells—on the spot whenever possible.
Do you provide free estimates and up-front pricing?
Absolutely. For non-emergency projects we offer complimentary on-site assessments. After evaluating your needs, we provide a written, itemized quote that outlines parts, labor, and any permitting fees. The price you approve is the price you pay—no hidden charges. If unexpected conditions are discovered, we explain the options and obtain your approval before performing additional work.
What steps do you take to ensure safety and code compliance?
Safety is our top priority. We follow a strict checklist that includes de-energizing circuits, using lockout/tagout procedures, and performing insulation resistance tests before restoring power. All installations meet current NEC requirements and Rutledge building department guidelines. We pull permits when required and arrange final inspections. After completion, you receive documentation of all tests, materials used, and any code upgrades performed.
What kind of warranty or satisfaction guarantee do you provide?
We stand behind our workmanship with a two-year labor warranty on all installations and repairs, along with the manufacturers’ warranties on parts and fixtures. If any covered issue arises, we will return promptly at no cost to you. Additionally, our Customer Satisfaction Pledge ensures we do not consider the job complete until you are fully satisfied with the cleanliness, functionality, and appearance of our work.