Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Rutledge
From flickering lights on Main Street to full panel upgrades near the Holston River, HEP’s licensed technicians keep Rutledge glowing with prompt, precise electrical repair. We show up when we say we will, walk you through every option in everyday language, and leave your home cleaner than we found it—backing every job with our legendary “Happy HEP” satisfaction guarantee.
Neighbors call us because we treat each house like our own: shoe covers on, smiles ready, quotes upfront, and 24/7 emergency response at no extra charge. Whether it’s a tripped breaker at breakfast or a storm-fried surge protector after midnight, one call to HEP means comfort restored, budgets respected, and Rutledge powered safely for years to come.
FAQs
What types of electrical repairs do you handle in Rutledge?
Our certified technicians can take care of virtually any residential or light-commercial repair, including breaker or fuse replacement, outlet and switch troubleshooting, lighting fixture repair, ceiling-fan wiring, panel upgrades, surge protection, GFCI/ AFCI installation, outdoor/landscape lighting, and full rewiring of older homes. If you’re not sure whether we can handle your issue, just call—chances are we’ve fixed it before.
Are your electricians licensed and insured?
Yes. Every field technician who arrives at your door is a state-licensed electrician who has completed extensive apprenticeship training, ongoing safety courses, and background checks. Our company also carries full liability and workers’ compensation insurance, protecting you and your property throughout the entire service visit.
How quickly can you respond to an electrical emergency?
We provide 24/7 emergency dispatch in Rutledge. For urgent hazards—smoking panels, sparking outlets, partial or total power loss—our average arrival time is 60–90 minutes within city limits and surrounding communities. Non-emergency repairs are typically scheduled the same or next business day, depending on your preference.
Do you offer upfront pricing and free estimates?
Absolutely. After inspecting the issue, our technician will explain the cause, outline repair options, and present a flat-rate price before any work begins. Diagnostic visits and itemized quotes are free of charge; you pay only for approved repairs. No hidden fees, surprise add-ons, or weekend surcharges—ever.
What areas around Rutledge do you serve?
In addition to Rutledge proper, we regularly service customers in Grainger, Jefferson, and Hamblen counties, including Bean Station, Blaine, New Market, and Morristown. If you’re within a 30-mile radius of downtown Rutledge, we can usually accommodate you the same day. Call our office to confirm availability for outlying addresses.
Is there any warranty or guarantee on the repair work?
Yes. All labor is backed by a written 1-year workmanship warranty, and we honor manufacturer warranties on any parts we supply. If the same problem resurfaces within a year, we’ll return to correct it at no cost. Your complete satisfaction is our top priority, and we won’t consider the job finished until you’re confident in the safety and reliability of your electrical system.