Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Rogersville
When Rogersville nights turn icy or the afternoon sun cranks up the humidity, HEP is the team that shows up fast, tools in hand and coffee still steaming. We know breakdowns never respect business hours, so our technicians are on-call 24/7, ready to diagnose, repair, and restore your comfort before the chill bites or the heat overwhelms. From sizzling compressor failures to silent furnaces, we’ve seen it all—and we carry the parts to fix most issues on the very first visit.
Customers choose us because we blend small-town courtesy with big-league expertise in heating and air conditioning. Expect upfront pricing, clear explanations, and a satisfaction guarantee that’s as solid as our handshake. When every minute without climate control feels like an hour, HEP is the neighbor who never leaves you waiting at the door.
FAQs
What situations are considered an HVAC emergency in Rogersville?
Any issue that threatens your safety, comfort, or property is treated as an emergency. This includes a complete loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, smoking or sparking equipment, strange odors such as burning or rotten-egg smells, and flooding around your indoor unit. If you are uncertain, call us—our dispatcher will help you determine whether you need immediate service or a scheduled visit.
How quickly can your technicians reach my home or business in Rogersville?
Because we have on-call teams stationed in and around Rogersville, a certified technician can usually arrive within 60–90 minutes of your call, day or night. Travel times may vary slightly during severe weather or rural addresses, but you’ll receive an accurate ETA as soon as the job is dispatched, and we’ll keep you updated en route.
Do you repair all brands and types of heating and air conditioning equipment?
Yes. Our technicians are trained to diagnose and repair furnaces, heat pumps, air conditioners, ductless mini-splits, and commercial rooftop units from all major manufacturers, including Trane, Carrier, Goodman, Rheem, Lennox, Bryant, and Daikin. We also stock a wide range of universal replacement parts on our service vehicles to speed up most emergency fixes.
What should I do while waiting for the emergency technician to arrive?
1. Turn off the system at the thermostat or breaker to prevent further damage or safety risks. 2. If you suspect a gas leak, shut off the gas supply, open windows, evacuate the area, and call 911 from a safe location. 3. For water leaks, place towels or a bucket to contain moisture and turn off the unit’s water supply if applicable. 4. Keep pets and children away from the equipment. 5. Gather any warranty documents or maintenance records; they can help speed up diagnosis once we arrive.
How much do emergency HVAC repairs typically cost in Rogersville?
Costs vary based on the nature of the problem, the parts required, and the time of day. We charge a flat emergency diagnostic fee that covers travel and a full system inspection. After diagnosis, you’ll receive a written, upfront quote that includes parts, labor, and tax—no hidden fees. If you approve the work, the diagnostic fee is applied to the repair. We also offer financing options for larger repairs and accept all major credit cards to make unexpected expenses easier to manage.
Are you really available 24/7, even on holidays and weekends?
Absolutely. Heating and cooling breakdowns don’t follow a 9-to-5 schedule, so neither do we. Our Rogersville emergency response line is staffed 24 hours a day, 365 days a year—including nights, weekends, and all major holidays. A live dispatcher will answer your call, gather your information, and immediately route the closest qualified technician to your location.