Certified Technicians
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Certified Technicians | Heat Repair | Heating and Air Conditioning | Rogersville
When the chill settles over Rogersville and your furnace falters, HEP’s certified technicians are ready to bring the warmth back fast. Our team combines factory-trained expertise with hometown courtesy, arriving in fully stocked vehicles so most issues are resolved on the first visit. From strange noises and uneven temperatures to complete system failures, we diagnose accurately, explain your options clearly, and stand behind every repair with transparent pricing and a satisfaction guarantee.
Customers across Hawkins County trust us because we treat every home like our own—laying down protective mats, respecting your schedule, and leaving no mess behind. Whether your system is gas, electric, or a high-efficiency hybrid, we use the latest tools and genuine parts to extend its life and boost energy savings. Choose HEP for dependable heat repair that keeps your family cozy today and confident about tomorrow’s cold snaps.
FAQs
What are the most common warning signs that my heating system needs repair?
Watch for uneven room temperatures, a sudden rise in utility bills, strange noises (grinding, banging, squealing), frequent on-off cycling, or cool air coming from the supply vents. Any of these issues usually mean a component such as the blower motor, igniter, burner, or thermostat is failing. Calling a certified technician as soon as you notice these symptoms prevents costlier damage and keeps your Rogersville home safe and comfortable.
How quickly can your certified technicians arrive at my home in Rogersville?
Because our service fleet is based right here in Rogersville, most customers are scheduled the same day they call, and true “no-heat” emergencies are usually reached within 2–4 hours. Our dispatch software tracks each technician’s location so we can send the nearest available pro, minimizing travel time and ensuring you aren’t left shivering overnight.
Are your technicians really certified, and what does that certification mean for me?
Yes. Every field technician on our team holds current NATE (North American Technician Excellence) certification and is licensed by the State of Tennessee for HVAC work. This means they have passed rigorous written and hands-on exams covering gas furnaces, electric heat pumps, and air-handling systems. Certified pros diagnose problems faster, repair equipment to factory specifications, and maintain your manufacturer warranty—giving you peace of mind and long-term savings.
What types and brands of heating equipment do you repair?
Our team services gas furnaces, electric furnaces, heat pumps, mini-splits, and hybrid dual-fuel systems. We work on all major brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, Bryant, and Daikin. If your system is older or a less-common brand, we can still source OEM or high-quality aftermarket parts through our regional suppliers, usually within 24 hours.
How much will my heat repair cost, and do you provide upfront estimates?
A standard diagnostic visit is $89, which is waived if you authorize the repair. After diagnosing the problem, the technician presents a flat-rate price from our published menu, so you know the total before work begins—no hourly surprises. Typical repairs range from $150 for a worn igniter to $600–$900 for a variable-speed blower motor. If multiple solutions exist (e.g., repair vs. replacement), we’ll explain the pros, cons, and warranty details so you can make an informed decision.
Do you offer after-hours or emergency heating repair services?
Yes. Our phone lines are staffed 24/7, and we maintain an on-call technician every night, weekend, and holiday from October through April. Emergency service carries a $49 after-hours surcharge, but labor and parts pricing remain the same as daytime rates. We also stock common furnace and heat-pump parts in our service vehicles, allowing us to restore heat on the first visit more than 85% of the time.