Power Outages
Power Outages | Generators | Electrical | Rogersville
When storm clouds roll over Rogersville or an unexpected outage strikes, HEP keeps the lights on with dependable generators. Our locally trusted team pairs decades of electrical expertise with fast, friendly service, ensuring your home or business never skips a beat. From seamless installation to 24-hour monitoring, we tailor backup power solutions that start automatically, run quietly, and protect everything you value—so you can focus on living, working, and relaxing without worry.
Choosing HEP means getting more than equipment; it’s a partnership rooted in reliability. We handle permitting, fuel sourcing, and routine maintenance, backed by transparent pricing and a satisfaction guarantee. If Rogersville goes dark, your property stays bright, comfortable, and safe—proof that peace of mind really can be powered on demand.
FAQs
What are the most common reasons for power outages in Rogersville?
Rogersville’s electrical grid can be interrupted by severe thunderstorms, ice storms, high winds, and occasional equipment failure on the transmission lines that serve Greene, Christian, and Webster counties. Rural areas around town are also more prone to outages because distribution lines run long distances through tree-covered territory. Any of these events can knock out service for a few minutes or several days, which is why many homeowners and businesses choose to install backup generators.
How does a standby generator keep my lights on during an outage?
A permanently installed standby generator is wired directly into your main electrical panel through an automatic transfer switch (ATS). When utility power drops below a safe threshold, the ATS signals the generator to start—usually within 10–15 seconds—then shifts your home or business load from the grid to generator power. When the utility feed is restored and stable, the switch automatically transfers the load back, cools the engine, and shuts the generator down. Because the process is automatic, you don’t have to be on-site to enjoy uninterrupted power.
What size generator do I need for my Rogersville property?
Sizing depends on the total wattage of the appliances, HVAC equipment, well pumps, medical devices, or business machinery you want to run simultaneously. A typical 2,000–2,500 sq ft home that wants whole-house coverage generally requires a 20–24 kW air-cooled generator. If you only need essential circuits—such as refrigerators, a sump pump, lights, Wi-Fi, and a small HVAC unit—you may be able to use an 11–14 kW unit. For commercial sites, we perform a detailed load calculation and may recommend liquid-cooled models from 30 kW to 150 kW or larger. Our technicians provide a complimentary on-site assessment to ensure you get a properly sized system.
How long does installation take, and what should I expect?
Once permits are in hand, a typical residential installation takes one to two days. Day 1 covers setting the generator pad, placing the unit, and running gas and electrical conduit. Day 2 involves wiring the automatic transfer switch, connecting natural gas or propane, and completing start-up diagnostics. Larger commercial systems may take a week or more because of trenching, crane lifts, or custom switchgear. We coordinate with City of Rogersville and county inspectors to schedule all required inspections, so your involvement is minimal.
How often will my generator need maintenance?
Manufacturers recommend an oil and filter change every 100–150 run-hours or once a year—whichever comes first. A standard service visit includes changing oil, oil filter, air filter, spark plugs, and checking battery voltage, coolant level (for liquid-cooled units), fuel pressure, and controller firmware. The generator also performs an automatic self-test each week, which keeps the engine lubricated and alerts you to any faults via the control panel or mobile app. Signing up for our annual maintenance plan ensures priority service during peak outage periods.
Do I need permits or inspections to install a generator in Rogersville?
Yes. The City of Rogersville and both Greene and Webster counties classify standby generators as permanent appliances. You’ll need an electrical permit for the transfer switch, a mechanical permit for gas piping, and sometimes a zoning review to confirm setback requirements. After installation, local inspectors verify that wiring, grounding, gas line sizing, and exhaust clearances meet National Electrical Code (NEC), International Residential/Building Code (IRC/IBC), and utility company guidelines. Our team handles all permit applications, fees, scheduling, and final sign-offs so you stay fully compliant without the paperwork hassle.