Dependable Energy Solutions
Dependable Energy Solutions | Generators | Electrical | Rogersville
When the Tennessee skies darken and the power flickers, Rogersville homeowners and businesses turn to HEP’s dependable energy solutions electrical team for unwavering peace of mind. Our lineup of high-performance generators kicks in within seconds, keeping lights bright, refrigerators cold, and devices charged no matter how long the grid stays down. From cozy cabins near Cherokee Lake to bustling storefronts on Main Street, we size each unit precisely to your needs, so you never pay for more capacity than you’ll use—or suffer from less than you require.
Backed by licensed, factory-trained technicians, we handle everything in-house: load calculations, permitting, seamless installation, and scheduled maintenance that keeps your warranty airtight. With 24/7 monitoring options, real-time alerts, and rapid-response service crews, HEP makes sure your generators aren’t just installed—they’re always ready. Secure your comfort and productivity before the next outage strikes; call or click today and discover why Rogersville trusts HEP to keep the lights on.
FAQs
What types of generators does Dependable Energy Solutions Electrical offer for homes and businesses in Rogersville?
We carry a full line of portable, inverter, and permanently installed standby generators from industry-leading brands such as Generac, Kohler, and Briggs & Stratton. For residential customers we typically recommend air-cooled units from 9 kW to 26 kW that power essential circuits or whole-home loads. For commercial and agricultural sites we stock liquid-cooled natural-gas, propane, and diesel models ranging from 30 kW to 150 kW, as well as 3-phase configurations for larger motor loads.
How does a standby generator automatically restore power during an outage?
A standby system is wired to your main electrical panel through an automatic transfer switch (ATS). When utility power fails, the ATS senses the interruption within seconds, starts the generator, and transfers the building’s load to the generator’s output. Once utility service is stable again, the ATS seamlessly re-connects you to the grid and shuts down the generator. All of this happens whether you are home or away, ensuring continuous power for critical appliances, medical devices, security systems, and HVAC equipment.
What size generator do I need for my Rogersville property?
Proper sizing depends on the total running wattage and starting (surge) requirements of the equipment you want to back up. Our technicians perform a free on-site assessment where we list each appliance, HVAC unit, well pump, or production machine you wish to power. Using manufacturer load data and NEC calculations, we determine the smallest generator that will handle both steady-state and inrush currents with a 15–20 % buffer for future expansion. This guarantees reliable performance without paying for unnecessary capacity.
How often should my generator be serviced, and what does maintenance include?
For most residential standby units, we recommend maintenance every 6–12 months or after 100 hours of run time, whichever comes first. Commercial and diesel models may require quarterly or semi-annual service depending on duty cycle. A typical visit includes an oil and filter change, spark-plug replacement, valve-lash check, battery and charging‐system test, coolant inspection, fuel-system leak check, software updates, and a 20-minute full-load exercise. Regular maintenance keeps your warranty valid and catches minor issues before they become costly repairs.
What is the installation process and how long does it take?
After the free assessment and quote approval, we handle permitting with the city of Rogersville and Hawkins County. Our crew then pours or sets a concrete or composite pad, positions the generator, runs gas or diesel fuel lines, installs the automatic transfer switch, and ties the system into your electrical service. Final steps include start-up testing, owner training, and an electrical inspection. Residential installations usually take 1–2 days; larger commercial projects can take up to a week, depending on trenching, conduit runs, and utility coordination.
Do you offer financing, warranties, and ongoing support for your generators?
Yes. We partner with national lenders to provide low-interest financing plans ranging from 12- to 120-month terms, often with no money down. All new generators include a 5-year limited manufacturer warranty, which we can extend to 7 or 10 years for added peace of mind. Dependable Energy Solutions Electrical is an authorized service dealer, so warranty claims, annual maintenance agreements, remote monitoring, and 24/7 emergency repair are handled locally by our factory-trained technicians.