Reliable Equipment
Reliable Equipment | Heating and Air Conditioning | Rockwood
Whether you’re braving a frosty Rockwood winter or seeking sweet relief from the sultry summer sun, HEP’s team keeps comfort close at hand. Our licensed technicians arrive on time, stocked with reliable equipment and the know-how to tune, repair, or replace your heating and air conditioning systems without the guesswork. From precision diagnostics to transparent pricing, every step is tailored to extend the life of your unit and lower monthly energy costs.
Locals trust HEP because we treat every home like our own: shoe covers at the door, clear communication throughout the visit, and a workmanship guarantee that lasts long after we leave your driveway. Schedule today and discover why Rockwood families choose HEP for year-round peace of mind—and a perfectly balanced climate.
FAQs
What kinds of heating and air-conditioning equipment do you supply to Rockwood homeowners?
We carry a full line of ENERGY STAR®-rated gas furnaces, heat pumps, central air conditioners, ductless mini-split systems, smart thermostats, and indoor-air-quality add-ons such as humidifiers and high-MERV filtration cabinets. Every product we stock is selected for reliability in Ontario’s climate, backed by strong manufacturer warranties, and compliant with current federal and provincial efficiency standards.
How do I know which system size and efficiency level is right for my home?
During a free in-home consultation, one of our licensed comfort advisors performs a Manual-J load calculation that factors in square footage, insulation values, window orientation, air-leakage rates, and family lifestyle. This data lets us recommend the correct BTU output and SEER/HSPF/AFUE rating so you neither overpay on equipment nor waste energy on monthly bills. You’ll receive a written proposal with at least two properly sized options to choose from.
Do you handle installation, permits, and cleanup, or do I need to coordinate with multiple contractors?
We provide a turn-key service. Our TSSA-certified technicians pull the necessary Rockwood and Guelph/Eramosa permits, perform the installation, pressure-test and commission the equipment, register the warranty, and haul away the old unit and packaging. All workmanship is covered by a 10-year labor guarantee, and the job site is vacuumed and left spotless before we leave.
What kind of maintenance will my new HVAC system require, and do you offer service plans?
Most manufacturers require an annual inspection to keep the warranty valid. We offer three tiered maintenance plans that include a 21-point tune-up, filter replacement, safety check of gas lines and electrical components, and priority no-heat/no-cool response within 24 hours. Members also receive 15 % off any out-of-warranty repairs and no after-hours diagnostic fee.
Are there rebates, grants, or financing options to help me afford a high-efficiency upgrade?
Yes. Through the Canada Greener Homes Loan program you can secure up to $40,000 interest-free for ten years, and Enbridge’s Home Efficiency Rebate Plus currently offers up to $7,100 back on qualifying heat pumps and furnaces. We handle the paperwork and energy-audit coordination for you. For any balance remaining, we partner with Financeit to provide on-the-spot approvals for 0 % interest plans or low monthly payments.
How quickly can you respond if my furnace or AC breaks down during extreme weather?
Our Rockwood-based dispatch team monitors calls 24/7. Ninety-one percent of emergency calls are resolved the same day because our service trucks carry common OEM parts for all major brands. If a specialty component is required, we can usually source it from our Guelph warehouse within hours. Temporary portable heaters or spot coolers are supplied at no charge until your system is fully operational.