Customer Service
Customer Service | Electrical Repair | Electrical | Rockwood
When lights flicker, outlets fail, or breakers keep tripping, Rockwood homeowners know they can count on HEP’s friendly experts for fast, dependable electrical repair. Our licensed technicians arrive in fully stocked trucks, greet you with a smile, and get straight to work diagnosing the problem with state-of-the-art tools. We explain every option in plain English, quote the price before the job starts, and treat your home with the same respect we give our own.
From minor switch replacements to whole-home surge protection and panel upgrades, we back every service with a satisfaction guarantee and the area’s best warranties. One call to HEP means clear communication, honest pricing, and craftsmanship that keeps your family safe long after we’ve left the driveway. Discover why your neighbors make us their first choice for electrical repair in Rockwood—schedule today and let HEP do it for you!
FAQs
What types of electrical repair services do you provide in Rockwood?
Our Rockwood team can handle virtually any residential or light-commercial electrical issue. Common repairs include troubleshooting power outages, fixing faulty outlets or switches, replacing circuit breakers, repairing or upgrading electrical panels, correcting aluminum wiring problems, installing GFCI/AFCI protection, resolving lighting malfunctions (interior, exterior, or landscape), and repairing ceiling-fan, appliance, or HVAC wiring. If you are unsure whether your problem falls within our scope, just give us a call—chances are we have the expertise and parts to fix it.
Are your electricians licensed and insured?
Yes. Every technician who comes to your door is a fully licensed journeyman or master electrician certified by the State of Tennessee. We carry comprehensive liability insurance and workers’ compensation coverage, so you are 100 % protected from liability while we are on your property. We also stay current with local Rockwood codes and the latest NEC (National Electrical Code) updates to ensure your repair is both safe and compliant.
How quickly can you respond to an electrical emergency?
For true emergencies—such as sparking panels, burning smells, or total power loss—our on-call electricians are available 24 / 7. In Rockwood proper we can usually be on-site within 60–90 minutes, day or night. For non-emergency repairs scheduled during normal business hours, most customers receive same-day or next-day appointments. We maintain fully stocked service vans so we can complete most repairs in a single visit.
How do you price electrical repairs, and can I get an estimate upfront?
We use flat-rate, menu-based pricing. After a brief diagnostic, the electrician will explain the problem and present a firm, written quote before any work begins. That quote includes labor, materials, trip charge, and cleanup—there are no hidden fees, even if the job takes longer than expected. If multiple repair options exist, we will outline each one so you can choose what best fits your budget and long-term plans.
Do you offer any warranty or guarantee on your repair work?
Absolutely. All parts we supply are covered by the manufacturer’s warranty, and in addition we provide a 2-year workmanship guarantee on residential repairs (1-year on commercial work). If the same issue recurs due to our installation or repair within that period, we will return and fix it at no cost. We also conduct a final safety check and provide documentation for your records.
How can I schedule a service appointment, and what should I expect on the day of service?
Scheduling is easy: call our Rockwood office, book online through our website, or use our mobile app. We offer convenient two-hour arrival windows and will send a text or email confirmation immediately after booking, plus a reminder the day before your appointment. On the service day, your uniformed electrician will arrive in a marked vehicle, introduce themselves, review the work order with you, and protect your floors with drop cloths or shoe covers. After completing the repair, they will test the system, clean up the workspace, walk you through what was done, and collect digital payment if not already pre-arranged.