Customer Satisfaction
Customer Satisfaction | Dehumidifier Installation | Heating and Air Conditioning | Rockwood
When Rockwood’s heavy summer air starts to cling to every surface, HEP steps in with fast, hassle-free dehumidifier installation that targets moisture at the source. Our certified heating and air conditioning specialists size each unit precisely for your home, ensuring balanced humidity, healthier air, and lower energy bills— all backed by HEP’s famous 100% Customer Satisfaction Guarantee. From older cottages near Watts Bar Lake to new builds on the ridge, we arrive on time, respect your space, and leave you with nothing but crisp, comfortable air.
Customers across Roane County rave about our transparent pricing, same-day service options, and friendly technicians who explain every step in plain language. Whether you’re battling musty odors, protecting hardwood floors, or just wanting a cooler night’s sleep, trust the local team that’s been keeping East Tennessee comfortable for decades. One call to HEP and your home can breathe easy again.
FAQs
Why is a dehumidifier important for my Rockwood home?
Rockwood experiences long, humid summers and frequent rainfall, which can raise indoor humidity well above the recommended 45–55 %. Excess moisture encourages mold growth, dust-mite activity, and musty odors, while also warping wood floors and furniture. A properly sized, professionally installed dehumidifier keeps relative humidity in the ideal range, protecting your family’s health, the structural integrity of your home, and your HVAC equipment.
How do I know what size dehumidifier I need?
Sizing depends on the square footage of the area being treated, typical indoor moisture levels, ceiling height, and how much outside air infiltrates your home. Residential whole-home units are usually rated in pints of moisture removed per day, ranging from 70 pints for smaller homes or basements to 120 pints or more for larger or leakier structures. During your free in-home evaluation, our Rockwood comfort specialist measures your living space, checks existing ductwork, and factors in local climate data to recommend the most efficient model.
Can a whole-home dehumidifier be integrated with my existing HVAC system?
Yes. The most effective solution ties directly into your forced-air heating and cooling ductwork. We connect a dedicated return line that draws moist air into the dehumidifier and a supply line that delivers the dried air back into the supply plenum. The unit operates independently of the air conditioner, so it can remove moisture even when you don’t need cooling, helping you feel comfortable at a higher thermostat setting and reducing energy costs.
What is the installation process and how long does it take?
After the on-site assessment and approval of the proposal, installation typically takes 4–6 hours. Our technicians will: 1. Turn off power to your HVAC system and protect the work area. 2. Mount the dehumidifier in the mechanical room, crawl space, or basement, depending on the duct layout. 3. Cut and seal new return and supply openings using insulated flex or rigid duct. 4. Install a dedicated condensate drain line or condensate pump to a sump pit or approved drain. 5. Wire the unit to a humidistat or your smart thermostat for automatic control. 6. Test for proper airflow, verify drainage, and show you how to operate the system. Every step follows Rockwood and Roane County mechanical codes and manufacturer specifications.
How much maintenance does a dehumidifier require after installation?
Maintenance is minimal. Simply: • Check and replace the dehumidifier’s MERV 8 or MERV 11 filter every 6–12 months, depending on dust levels. • Inspect the condensate drain for clogs twice a year. • Have our technician verify refrigerant pressures, electrical connections, and coil cleanliness during your annual HVAC tune-up. A well-maintained dehumidifier typically lasts 10–15 years.
Will a dehumidifier improve indoor air quality and energy efficiency?
Absolutely. Lower humidity discourages mold spores, bacteria, and allergens, making your air healthier to breathe. It also allows your air-conditioner to run shorter cycles because dry air feels cooler; many Rockwood homeowners find they can raise the thermostat 2–3 °F and still feel comfortable, trimming 5–15 % off summer energy bills. In winter, balanced humidity prevents condensation on windows and helps your heating system work more efficiently, too.