Emergency Repairs
Emergency Repairs | Heat Repair | Heating and Air Conditioning | Rockford
When the Rockford temperature plummets and your furnace calls it quits without warning, HEP’s emergency repairs heating and air conditioning team is ready to roll—day or night, weekend or holiday. Local, licensed, and lightning-fast, we arrive with fully stocked vans, diagnose the issue in minutes, and get the warm air flowing again before frost can settle in. Our technicians explain every step in plain English, so you know exactly what’s happening and how much it will cost—no surprises, just reliable comfort.
From cracked heat exchangers to faulty igniters, we tackle every kind of heat repair with precision parts, top-tier craftsmanship, and the backing of a 100% satisfaction guarantee. Whether you’re protecting family, pets, or fragile inventory, count on HEP to restore safe, efficient heat to your Rockford home or business and keep winter where it belongs—outside.
FAQs
What qualifies as an emergency heating repair, and when should I call?
An emergency heating repair involves any situation where your home or business is without heat during freezing temperatures, you smell gas, hear unusual noises (grinding, banging, screeching), notice smoke, or the system repeatedly trips the breaker. These issues can threaten your safety, cause extensive equipment damage, or lead to frozen pipes. If you experience any of these symptoms—or if indoor temperatures are dropping below comfortable levels—call us immediately. Our Rockford dispatch team is on alert 24/7 to prioritize urgent calls and send a technician right away.
How quickly can your technicians reach my property in Rockford?
Because our service hub is located in Rockford and our vans are strategically staged around Winnebago County, we typically arrive within 60–90 minutes of your call, day or night. During severe weather events, arrival times may vary slightly, but emergency calls receive the highest priority in our scheduling system. You will receive a real-time text or phone update with the technician’s estimated time of arrival so you know exactly when help is coming.
What types of heating systems do you repair?
Our certified HVAC specialists are trained to diagnose and repair all major residential and light-commercial heating systems, including gas and electric furnaces, heat pumps, boilers, ductless mini-splits, rooftop units, and hybrid systems. We service every leading manufacturer—Lennox, Carrier, Trane, Rheem, Goodman, York, Bryant, and more—and carry a broad inventory of common parts on our trucks for same-visit fixes whenever possible.
What should I do before the technician arrives to keep my family safe and protect my equipment?
1. If you smell gas, evacuate the building immediately and call 911, then call us from a safe location. 2. Turn off the heating system at the thermostat and breaker if you hear loud metal-on-metal noises or see sparks/smoke. 3. Keep children and pets away from the equipment area. 4. Do not attempt DIY repairs; modern furnaces and boilers contain sensitive controls that can be damaged easily. 5. If indoor temperatures are dropping fast, close blinds and curtains, gather in the warmest interior room, and layer clothing or blankets. These steps help ensure safety and may prevent further damage until a professional arrives.
Are your emergency repair services really available 24/7, including weekends and holidays?
Yes. We maintain a live answering service and on-call technicians every hour of every day—nights, weekends, and holidays included. There is no need to wait for regular business hours if your heat fails on Christmas Eve or at 3 a.m. Sunday morning. Our fleet is equipped with GPS, diagnostic tools, and stocked parts so we can restore your heat quickly regardless of the date or time.
How much does an emergency heat repair cost, and what payment options do you offer?
Our after-hours diagnostic fee is a flat rate that covers travel to your Rockford location and a full system evaluation. Once we identify the problem, we present a written estimate before any work begins. Repair costs vary based on parts and labor, but you’ll never face hidden charges. We accept major credit cards, checks, and cash, and we also partner with financing providers for repairs over $500, offering same-day approval on short-term payment plans. All parts and labor are backed by a 1-year warranty for additional peace of mind.