Expert Team
Expert Team | Generators | Electrical | Rockford
When the lights go out in Rockford, HEP’s expert electrical team steps in with calm confidence and unmatched know-how. From sizing and installing whole-home generators to fine-tuning industrial backup power systems, we handle every detail—fuel choice, load calculation, permitting, and ongoing maintenance—so you’re never left in the dark. Our licensed electricians pair meticulous craftsmanship with fast, friendly service, arriving stocked with premium parts and the latest diagnostic tools to keep downtime to an absolute minimum.
Customers across Rockford trust HEP because we treat power security as more than a convenience; it’s peace of mind. Whether you’re protecting critical medical equipment, safeguarding sensitive data, or just wanting the assurance that the fridge stays cold and the kids stay comfortable, our solutions are tailored to your exact needs. Reach out today and discover why people who demand reliable generators choose the hometown team that delivers—HEP.
FAQs
What types of generators do you install and service in Rockford?
Our Rockford-based team installs, repairs, and maintains residential, commercial, and light-industrial generators ranging from 8 kW portable units to 1 MW diesel and natural-gas standby systems. We are factory-trained on leading brands such as Generac, Kohler, Cummins, and Briggs & Stratton, and we stock OEM parts locally so most repairs can be completed in a single visit.
How do I determine the right size generator for my home or business?
Sizing starts with a load calculation. For homes, we list the essential circuits (HVAC, refrigerator, sump pump, lights, medical equipment, etc.) and measure their starting and running watts. For businesses, we review single-phase and three-phase equipment, peak demand, and any code-required loads. Once we know the total load, we add a 20 % cushion for future expansion. We also consider fuel type (natural gas, LP, diesel), local gas meter capacity, and noise restrictions before recommending a properly sized unit.
Do I need a permit or inspection to install a standby generator in Rockford?
Yes. The City of Rockford and Winnebago County both require an electrical permit for permanent generator installations. Our licensed electricians pull all necessary permits, submit site plans showing set-backs and fuel line routing, and coordinate final inspections with the city’s Electrical and Mechanical Departments. We also arrange any required gas-utility pressure tests if you’re connecting to a natural-gas line.
How often should my generator be serviced and what does maintenance include?
For standby units, manufacturers recommend service every 12 months or after 200 running hours, whichever comes first. Our maintenance plan includes: oil and filter change, spark-plug replacement, coolant check, battery load test, transfer-switch inspection, firmware updates, and a full load-bank test to verify the generator can carry its rated capacity. Portable generators should be serviced at least once a year and after every extended use.
What happens during a power outage and how fast will the generator start?
When utility power is lost, the automatic transfer switch (ATS) senses the interruption within milliseconds and signals the generator to start. After a 5-10-second warm-up, the ATS transfers your electrical load to the generator. Most customers in Rockford experience less than 15 seconds of total outage time. Once ComEd restores grid power, the ATS automatically transfers the load back, cools the generator down, and returns it to standby mode.
How much does a whole-house generator cost in the Rockford area and are financing options available?
Turn-key installation of a typical 22 kW natural-gas standby generator for a 2,500 sq ft home runs between $9,000 and $13,000, including equipment, permits, concrete pad, fuel plumbing, and electrical labor. Larger commercial units vary from $15,000 to $60,000 depending on capacity and fuel system. We offer 6-, 12-, and 18-month same-as-cash financing, as well as low-interest loans through local credit unions. We also guide businesses on potential tax incentives and utility rebates for backup-power installations.