Customer Satisfaction
Customer Satisfaction | Garbage Disposal Repair | Plumbing | Rockford
A sudden jam or unsettling rattle in your sink can disrupt the flow of your entire kitchen. That’s why Rockford homeowners turn to HEP for fast, no-mess garbage disposal repair. Our licensed plumbers arrive on time, diagnose the problem with transparent pricing, and get your disposal humming again—often in a single visit—so you can return to cooking, cleaning, and entertaining without worry.
From blade replacements and motor resets to full-unit swaps, we handle every fix with the same commitment that’s earned us Rockford’s highest customer-satisfaction ratings. We protect your home with shoe covers, wipe down every surface, and back our work with an iron-clad guarantee. When your disposal stalls, trust HEP to restore the quiet power beneath your sink.
FAQs
What are the most common signs that my garbage disposal needs professional repair?
Typical warning signs include a disposal that only hums or won’t turn on at all, frequent tripped breakers, water leaking from the unit or the sink flange, slow draining despite clear pipes, foul odors that won’t go away after cleaning, or loud grinding/metal-on-metal noises. If you notice any of these issues in your Rockford home, it usually means an internal component is worn, jammed, or electrically faulty and should be inspected by one of our licensed plumbers.
Can your plumbers service every brand and model of garbage disposal in Rockford?
Yes. Our technicians keep training certifications for all major residential and light-commercial disposals, including InSinkErator, Waste King, Moen, GE, KitchenAid, and Badger. We stock a wide range of replacement parts on our service trucks, allowing us to repair older or discontinued units as well as the newest high-efficiency models. If a unit is beyond repair, we can recommend and install a compatible replacement the same day.
How much does garbage disposal repair usually cost in the Rockford area?
Most repairs fall between $150 and $300, depending on the part that failed. A simple jam removal or reset may be under $150, while motor or bearing replacements can range up to $300. We charge a flat $95 diagnostic fee, which is waived if you proceed with the repair. After the inspection our plumber will give you a firm, upfront quote in writing—no hidden fees or overtime charges.
Do you offer same-day or emergency garbage disposal repair in Rockford?
Absolutely. We provide same-day scheduling for calls received before 2 p.m. and 24/7 emergency dispatch for severe leaks, electrical hazards, or backed-up sinks. Our Rockford-based technicians live locally, so travel time is minimal, and 90 % of repairs are completed during the first visit thanks to the parts we carry on the truck.
What can I try if my garbage disposal stops working before the technician arrives?
First, turn off the disposal switch and unplug the unit (or shut off the breaker). Look under the sink for a red "reset" button—press it once and wait 1–2 minutes before testing. If the unit only hums, insert a ¼-inch Allen wrench into the bottom flywheel hole and gently turn it to dislodge jams. Never put your hand into the disposal. If the leak is the problem, put a towel in the cabinet to absorb water and avoid using the sink until we arrive.
How do I prevent future garbage disposal problems?
Run a strong flow of cold water before, during, and at least 15 seconds after use to flush food particles. Avoid fibrous foods (celery, corn husks), starchy pastes (potato peels, rice), fat or grease, and non-food items. Cut large scraps into smaller pieces and feed them gradually rather than all at once. Once a month, grind ice cubes and a small amount of rock salt or citrus peels to clean the blades and reduce odors. Annual professional maintenance can extend the life of your unit and spot issues before they become emergencies.