Highly Skilled Team
Highly Skilled Team | Air Conditioning | Heating and Air Conditioning | Rockford
When summer in Rockford turns steamy, HEP’s highly skilled technicians bring refreshing relief right to your door. Backed by years of hands-on experience and continuous training, our pros diagnose issues fast, explain your options clearly, and fine-tune every system for peak efficiency. From whisper-quiet installations to late-night emergency repairs, we treat every home as if it were our own—clean workspaces, upfront pricing, and a satisfaction guarantee included.
Whether you’re upgrading an aging unit or need urgent help to get cool air flowing again, you can count on our local team to keep your air conditioning running smoothly. We arrive with fully stocked trucks, industry-leading tools, and a customer-first mindset that’s earned us glowing reviews across Rockford. Ready to feel the difference? Give HEP a call today and reclaim your indoor comfort.
FAQs
What areas do you serve around Rockford and how quickly can you respond to AC emergencies?
Our dispatch center is located in Rockford, and we regularly serve all surrounding communities, including Loves Park, Machesney Park, Belvidere, Roscoe, Rockton, and Byron. Because our technicians are strategically scheduled by ZIP code, we can usually arrive at your home or business within 2–4 hours for urgent cooling issues. During extreme-heat advisories, we extend our hours and add on-call crews so emergency response times stay as short as possible.
How often should my air conditioner be serviced in northern Illinois’ climate?
We recommend a professional tune-up once every spring, ideally before outdoor temperatures climb above 70 °F. Rockford’s hot, humid summers and cold, icy winters place heavy stress on HVAC equipment, so an annual inspection helps prevent mid-season breakdowns, keeps energy bills lower, and preserves your manufacturer warranty. Homeowners should also change or clean filters every 30–60 days during the cooling season.
What energy-efficient options do you offer for new AC installations, and do you handle utility or tax rebates?
We install high-efficiency central air conditioners, heat pumps, and ductless mini-splits with SEER2 ratings up to 26. Our comfort advisors perform a free load calculation to ensure the system is properly sized for your home. We’ll walk you through ComEd and Nicor Gas rebate programs, federal Inflation Reduction Act tax credits, and any manufacturer promotions, then file the paperwork on your behalf so you receive the maximum savings without the hassle.
My AC is running but blowing warm air—what should I check before calling?
1) Make sure your thermostat is on COOL and set at least 3 °F below the current room temperature. 2) Check the air filter; a clogged filter can restrict airflow and cause warm air. 3) Inspect the outdoor condenser—if it’s covered in cottonwood fuzz or debris, shut off power and gently rinse the coils with a garden hose. 4) Ensure the circuit breaker for the outdoor unit hasn’t tripped. If these steps don’t restore cool air, shut the system off and call us—continuous operation could damage the compressor.
Do you offer maintenance plans, and what do they include?
Yes. Our Comfort Shield Maintenance Plan provides two precision tune-ups per year—one for your air conditioner in spring and one for your furnace in fall. Members receive priority scheduling, 15% off repairs, no overtime charges, and a transferable plan that adds value if you sell your home. Each AC tune-up covers coil cleaning, refrigerant level check, electrical testing, condensate drain clearing, thermostat calibration, and a written system health report.
How long does a typical AC replacement take, and will my home be without cooling during the process?
Most residential replacements are completed in a single day—about 6–8 hours from arrival to final system start-up. We remove and recycle your old equipment, install and pressure-test the new unit, upgrade the thermostat if needed, and balance your ductwork. Your home will be without cooling only while the old system is disconnected and the new one is being tied in, typically 3–4 hours. We schedule installations early in the morning to minimize discomfort and always leave the work area clean before we depart.