Customer Satisfaction
Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Robbins
When the chill settles over Robbins, homeowners know they can rely on HEP’s Customer Satisfaction Heating and Air Conditioning crew to restore comfort in a flash. Our certified technicians arrive promptly, armed with cutting-edge tools and a can-do attitude, ready to diagnose and solve any furnace hiccup—whether it’s a midnight breakdown or a nagging pilot-light issue. From the first friendly phone call to the final warm airflow, we treat your home as if it were our own, laying down protective gear, explaining every step, and leaving no trace behind except perfectly heated air.
That dedication is why neighbors keep returning to us for dependable heat repair year after year. We back every job with transparent pricing, parts and labor guarantees, and a 100% satisfaction promise that proves we’re not comfortable until you are. Choose HEP and feel the difference Robbins’ most trusted comfort specialists can make—because your peace of mind is our favorite temperature.
FAQs
What types of heating systems do you repair in Robbins?
Our certified technicians service and repair all major residential and light-commercial heating systems found in Robbins, including natural-gas and propane furnaces, electric heat pumps, dual-fuel hybrid systems, ductless mini-splits, boilers, and packaged rooftop units. We work on all leading brands such as Trane, Lennox, Carrier, Rheem, Goodman, and others. If you have a less common system, simply call us—chances are we have the parts, tools, and expertise to get it running again.
How quickly can I expect a technician to arrive for emergency heat repair?
For emergency calls placed before 10 p.m., we guarantee arrival anywhere in Robbins or the surrounding Moore County area within 2 hours—often sooner. Our dispatch team uses GPS to route the nearest on-call technician to your home. After 10 p.m., we still offer 24/7 service with slightly longer response windows (typically 2–4 hours), and there are no overtime surcharges for nights, weekends, or holidays.
What does a typical heat repair visit include and how much will it cost?
A standard diagnostic visit includes a full system inspection, electronic testing of key components (ignitor, flame sensor, blower motor, control board), safety checks for gas leaks or carbon monoxide, and a written estimate before any repair is performed. The diagnostic fee is $89, which we waive if you proceed with the recommended repair. Most common fixes—such as ignitor replacement, thermostat recalibration, or blower motor capacitor replacement—run between $150 and $400 total, including parts, labor, and a 1-year parts-and-labor warranty.
Do you offer any maintenance plans to prevent future heating breakdowns?
Yes. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year (one heating, one cooling), priority same-day service, 15% off all repairs, and a $0 diagnostic fee while enrolled. During the fall heating tune-up, we clean burners, inspect heat exchangers for cracks, lubricate moving parts, calibrate thermostats, tighten electrical connections, and check for carbon monoxide. Most customers recover the plan cost through energy savings and discounted repairs within the first year.
Will repairing my system affect its manufacturer warranty?
No—our repairs keep your warranty intact. All of our technicians are factory-trained, NATE-certified, and we only install OEM or approved replacement parts. After each repair, we provide documentation you can submit to the manufacturer showing that the work was completed by a licensed HVAC contractor in accordance with warranty guidelines.
How can I tell if I should repair or replace my aging furnace?
A good rule of thumb is the 50/50 guideline: if the unit is more than 10–12 years old and the repair will cost over 50 % of the price of a new, high-efficiency system, replacement is usually the smarter investment. Other signs pointing toward replacement include repeated breakdowns in the same season, rising utility bills, uneven temperatures between rooms, and the presence of cracks or rust in the heat exchanger. During our diagnostic visit we’ll provide a side-by-side cost comparison so you can make an informed decision.