Commitment To Excellence
Commitment To Excellence | Generators | Electrical | Riceville
When the lights go out in Riceville, HEP’s commitment to excellence in electrical service means your day doesn’t have to skip a beat. Our seasoned technicians design, install, and maintain dependable generators that power everything from cozy family rooms to critical home offices, all while meeting the highest safety and efficiency standards. We partner with leading manufacturers, back every project with transparent pricing, and treat your home as if it were our own—because keeping your life running smoothly is our top priority.
From the first on-site assessment to round-the-clock emergency support, you’ll feel the difference that true hometown dedication makes. Whether you’re preparing for the next storm season or simply want the peace of mind that comes with uninterrupted electricity, HEP delivers tailored solutions built to last and a friendly team that’s always just a phone call away.
FAQs
What types of generators do you install and service in Riceville?
We work with a full range of residential, commercial, and agricultural standby generators from trusted manufacturers such as Generac, Cummins, Kohler, and Briggs & Stratton. Our team is certified to install, maintain, and repair air-cooled units from 10 kW up to large liquid-cooled systems exceeding 250 kW, ensuring reliable backup power for homes, farms, and businesses across Riceville.
How do I choose the right generator size for my property?
Our licensed electricians begin with a complimentary load assessment, calculating the wattage required to keep your essential circuits or entire facility running. We consider HVAC, well pumps, medical equipment, farm machinery, and any sensitive electronics. Based on this data, we recommend a generator that provides at least a 20 % buffer over peak demand, ensuring smooth operation without overloads while optimizing fuel efficiency.
Do you handle permits and inspections for generator installations in Riceville?
Yes. We take care of the entire permitting process with McMinn County and the City of Riceville, coordinate any utility approvals for transfer-switch hookups, and schedule the final electrical and gas inspections. You’ll receive documentation showing the installation meets NEC, NFPA 110, and local code requirements, giving you peace of mind and saving you valuable time.
What maintenance services do you offer to keep generators operating at peak performance?
Our maintenance plans include semiannual or annual visits where we change oil and filters, test batteries, inspect fuel lines, check voltage and frequency output, update firmware, and run a full load-bank test. We also offer 24/7 remote monitoring, so our technicians receive alerts for any fault codes and can dispatch promptly to correct issues before they cause downtime.
How long does a typical generator installation take from start to finish?
Once the site evaluation and permitting are complete, most residential installations are finished in one day, while larger commercial systems may take two to three days, including concrete pad placement, wiring, fuel line connections, and final testing. We schedule work around your operations to minimize disruptions and ensure full commissioning before we leave.
Are financing or warranty options available for generator purchases?
Absolutely. We partner with reputable lenders to offer low-interest financing with terms from 12 to 120 months, often with no upfront payment required. All generators come with a manufacturer’s warranty—typically 5 years for residential units and up to 10 years for commercial models—and we provide optional extended parts and labor coverage that can be bundled into your maintenance plan for maximum protection.