Reliable Service
Reliable Service | Emergency Plumbing | Plumbing | Riceville
When a pipe bursts at midnight or the water heater decides to quit on a chilly Riceville morning, you don’t have time to wonder who to call. HEP’s reliable service team is on standby 24/7, ready to handle any emergency plumbing situation with speed, skill, and a reassuring smile. Our licensed technicians arrive in fully stocked trucks, diagnose issues on the spot, and provide clear, upfront pricing before the work begins—so the only surprise you’ll experience is how quickly the water is flowing right again.
Riceville homeowners and businesses trust HEP because we treat every job as if it were in our own home. From sewer backups and slab leaks to overflowing toilets and frozen pipes, we tackle the mess, clean up after ourselves, and leave your space safer than we found it. Friendly service, lasting workmanship, and a satisfaction guarantee—that’s the HEP difference whenever you need emergency plumbing help.
FAQs
What counts as a plumbing emergency and when should I call your Riceville team?
A plumbing emergency is any situation that threatens to damage your property, compromise safety, or leave you without essential water or drain service. Common examples include burst pipes, sewage backups, major leaks, gas line smell, overflowing toilets, and no hot water in winter months. If shutting off the main water valve or plunging a fixture does not quickly resolve the issue, call our Riceville emergency hotline immediately—24 hours a day, 365 days a year. Acting fast prevents structural damage, mold growth, and unnecessary repair costs.
Are your emergency plumbing services really available 24/7?
Yes. Reliable Service Plumbing maintains a fully staffed, on-call rotation so a licensed technician is always available for Riceville residents and businesses—nights, weekends, and even holidays. When you dial our emergency number, your call is answered by a live dispatcher who immediately contacts the on-duty plumber, tracks their ETA through GPS, and keeps you updated until help arrives. There is no additional fee for after-hours dispatch; only the standard emergency service rate applies.
How fast can a technician reach my home or business in Riceville?
Because we are locally based, most emergency calls within the Riceville city limits see a technician at the door within 60 minutes—often sooner. During severe weather or community-wide problems, our triage system prioritizes total loss of service, active water leaks, and health-hazard situations first. We arrive in fully stocked service vans capable of handling 90% of repairs on the spot, saving you from multiple visits.
What kinds of emergency repairs do you handle?
Our team is equipped to resolve virtually any urgent plumbing problem, including but not limited to: burst water or sewer lines, slab leaks, frozen or cracked pipes, malfunctioning water heaters, clogged main drains, overflowing fixtures, broken sump pumps, gas line leaks, and sudden drops in water pressure. Each truck carries high-capacity pumps, pipe thawing gear, water-jetting equipment, replacement fittings, and camera inspection tools, ensuring comprehensive repairs in a single visit.
How is pricing determined for emergency work, and will I get an upfront estimate?
We price emergency jobs using a flat-rate menu based on the type of repair, not the time of day. Once the plumber diagnoses the issue, you’ll receive a written work order showing the exact cost before repairs start. There are no hidden fees or trip-charge surprises. If multiple solutions are possible, we present the pros, cons, and cost for each so you can make an informed decision that fits your budget and timeline.
Are your emergency plumbers licensed, insured, and background-checked?
Absolutely. Every Reliable Service Plumbing technician holds an active Tennessee journeyman or master plumbing license, carries $2 million in liability insurance, and passes annual background and drug screenings. We invest in continuing education on local Riceville codes, modern leak detection, and safety procedures, so you receive workmanship that is not only fast but code-compliant and long-lasting. Documentation of licensing and insurance is always available upon request.