Uninterrupted Performance
Uninterrupted Performance | Generators | Electrical | Reliance
When every second of uptime matters, HEP delivers the silent strength businesses in Reliance count on. Our solutions are engineered for seamless switchover, allowing critical systems—from data centers and hospitals to manufacturing lines—to power through outages without a flicker. Compact footprints, low‐emission engines, and smart load management mean you gain rock-solid reliability without compromising space, sustainability, or your bottom line.
Behind each unit stands a team of specialists obsessed with preventive care. Remote monitoring, rapid-response field service, and genuine OEM parts work together to stretch maintenance intervals and extend operational life, so you can focus on production, patient care, or customer experience while we handle the heavy lifting. Discover how HEP’s uninterrupted performance electrical generators keep Reliance moving forward—no matter what’s happening on the grid.
FAQs
What types of generators does Reliance offer for uninterrupted performance electrical applications?
Reliance supplies a full range of generators, including diesel, natural gas, and bi-fuel models from 10 kW to 3 MW. We provide prime-power units for continuous operation, standby generators for emergency backup, and parallel-ready sets for scalable load sharing. All models are engineered for high efficiency, low emissions, and compatibility with modern automatic transfer switch (ATS) and remote-monitoring systems.
How do I determine the correct generator size for my facility?
Begin by listing all critical loads—lighting, HVAC, production machinery, IT equipment, pumps, and life-safety systems. Record their running and starting (inrush) currents, then calculate the total kVA and kW required. Add a 20–25 % margin for future expansion and power factor variations. Reliance’s engineering team offers complimentary load-analysis services and can perform an on-site assessment or work from your load sheets to recommend the optimal generator size and configuration.
Can Reliance generators integrate seamlessly with my existing building management and ATS systems?
Yes. Our generators feature industry-standard communication protocols such as Modbus, BACnet, and SNMP, enabling straightforward integration with most building management systems (BMS). They are also compatible with leading ATS brands and can be supplied with Reliance-branded UL-listed ATS units for a turnkey solution. Factory-programmed controllers and customizable I/O points ensure quick commissioning and reliable automatic operation.
What maintenance is required to keep a generator running at peak performance?
Routine maintenance includes weekly visual checks, monthly no-load test runs, quarterly fluid sampling, and semi-annual oil, coolant, and filter changes. Annual tasks involve full-load bank testing, valve lash adjustment, and comprehensive inspection of the fuel system, batteries, and alternator windings. Reliance offers tiered preventive-maintenance contracts (Silver, Gold, Platinum) that cover all OEM-required services, 24/7 remote diagnostics, and guaranteed 4-hour on-site response times.
How long can a Reliance generator run continuously during a power outage?
Run time is primarily limited by available fuel storage. For diesel models, a standard sub-base tank provides 24–48 hours at 75 % load, while external day tanks or bulk storage can extend operation to several days. Natural-gas units connected to municipal supply can run indefinitely as long as gas pressure remains within spec. All generators include electronic fuel-level monitoring and automatic shutdown protection to prevent damage from low fuel or critical alarms.
What certifications and warranties come with Reliance generators?
Our generators are manufactured to ISO 9001 and ISO 14001 standards and carry UL2200 and CSA approvals. Engines comply with U.S. EPA Tier 3 or Tier 4 emissions requirements, and switchgear meets UL891 and IEC61439. Every set includes a standard 2-year/2,000-hour comprehensive warranty, extendable up to 10 years with a Reliance Guardian service plan. Warranties cover parts, labor, and travel when serviced by authorized Reliance technicians.