Steadfast Reliability
Steadfast Reliability | Generators | Electrical | Reliance
When storms hit Reliance and the grid flickers, HEP is the quiet force that keeps lights on and businesses humming. Our trusted line of generators springs to life the instant an outage strikes, delivering seamless, automatic power without a second thought from you. Every unit is hand-selected for rugged durability, rigorously tested, and backed by technicians who know these machines inside and out—because reliability isn’t a promise, it’s our heritage.
From cozy cabins to bustling manufacturing floors, we size and install systems that fit just right, then stand by them with 24/7 monitoring, rapid-response service, and preventative maintenance plans that stop problems before they start. Choose HEP for peace of mind, and discover why so many neighbors in Reliance already count on our generators to guard what matters most.
FAQs
What makes Reliance generators a steadfast choice for reliable power?
Reliance generators are engineered with industrial-grade components—such as heavy-duty alternators, brushless excitation, and solid-state voltage regulation—to deliver clean, consistent power even under extreme loads. Each unit undergoes a multi-hour factory load test and is backed by ISO 9001 quality controls, ensuring dependable performance during every outage.
How do I determine the correct generator size for my home or business?
Start by listing the essential circuits or equipment you want to back up, noting their running and starting wattage. Add the highest starting wattage to the total running wattage to identify peak demand. Reliance offers an online sizing calculator and free consultations; our technicians will confirm load calculations, local code requirements, and future expansion needs before recommending the right model.
Will the generator start automatically when the power goes out?
Yes. Pairing a Reliance standby generator with our UL-listed automatic transfer switch (ATS) enables fully autonomous operation. The ATS constantly monitors utility voltage; if it senses an interruption, it signals the generator to start within seconds and safely transfers the load. When utility power is restored, the switch re-transfers the load and the generator cools down and shuts off—all without user intervention.
What maintenance is required to keep the generator dependable?
Routine maintenance is simple: change the oil and filter every 100-150 operating hours or annually, replace air and fuel filters yearly, and check the battery, coolant, and belts each season. Reliance offers maintenance kits tailored to each model and optional service plans that include semi-annual inspections, load-bank testing, and firmware updates to guarantee peak reliability.
What fuel options are available, and how long can the generator run?
Reliance generators can be configured for natural gas, LP (propane), or diesel. Runtime depends on fuel type, load, and tank size. For example, a 22 kW natural-gas unit at 50 % load consumes roughly 3.6 ft³/min and can run indefinitely as long as the gas supply is uninterrupted. An equivalent propane model will run about 24-30 hours on a standard 500-gallon tank, while diesel units feature integrated day tanks sized for 24-48 hours, with external tanks available for extended operation.
What warranty and support does Reliance provide?
Every residential generator includes a 5-year limited warranty covering parts and labor, while commercial models carry a 3-year/1,500-hour warranty. Extended coverage up to 10 years is available. Our nationwide service network of factory-trained technicians offers 24/7 emergency support, genuine Reliance parts, and remote monitoring so you can view system status and receive alerts right from your smartphone.