Customer Satisfaction
Customer Satisfaction | Electrical | Pikeville
From the first phone call to the final inspection, HEP’s team in Pikeville is focused on one thing—your complete satisfaction. Our licensed professionals arrive on time, listen carefully to your concerns, and provide clear explanations before any work begins. Whether it’s a flickering light, a panel upgrade, or a whole-home surge protector, every service is performed with meticulous attention to detail and backed by our satisfaction guarantee. We treat your home with respect, wear shoe covers, and clean up thoroughly so the only evidence we were there is a smoothly running electrical system.
Customers across Pikeville choose HEP because we make safety and reliability effortless. Transparent pricing, 24/7 emergency response, and a friendly team that genuinely cares set us apart in the region. From the smallest outlet repair to major remodel wiring, we deliver solutions that last—raising the standard for electrical care and giving you total peace of mind.
FAQs
What residential and commercial electrical services do you offer in Pikeville?
We provide a full range of services, including panel upgrades, wiring and rewiring, lighting design and installation, outlet and switch replacement, surge protection, generator installation, electric-vehicle charger setup, code corrections, and routine safety inspections. For businesses, we also handle three-phase wiring, machinery connections, energy-efficient lighting retrofits, and data/network cabling.
Are your electricians licensed, insured, and background-checked?
Yes. Every technician who arrives at your door is a state-licensed electrician who carries full liability and workers’ compensation insurance. We also perform thorough background checks and regular drug screenings to ensure our team meets the highest professional and ethical standards.
How soon can I schedule electrical service in Pikeville?
For most non-emergency calls, we can offer same-day or next-day appointments. You can schedule by phone, through our website, or via our mobile app 24/7. Once booked, you’ll receive a confirmation email and a text message with your technician’s name, photo, and real-time arrival tracking.
Do you handle after-hours or emergency electrical repairs?
Absolutely. We have a dedicated on-call team available 24/7, including weekends and holidays. Emergencies such as power loss, smoking outlets, sparking panels, or flood-related electrical hazards are prioritized, and a technician is typically dispatched within 60 minutes in Pikeville and the surrounding area.
What steps do you take to guarantee customer satisfaction?
Our Customer Satisfaction Promise includes upfront, written estimates, transparent pricing with no hidden fees, on-time arrival, shoe covers and drop cloths to keep your home clean, and a 100% workmanship guarantee. After the job, we perform a walkthrough, answer questions, and follow up within 48 hours to ensure everything meets your expectations.
How are project costs determined and do you offer free estimates?
Yes, we offer free on-site estimates for all projects. Costs are based on scope of work, materials, and labor. We use flat-rate pricing so you know the total before work begins—no surprises. We also offer financing options and seasonal discounts to make your project more affordable.