Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Pikeville
When sparks fly or breakers trip, Pikeville homeowners trust the friendly experts at HEP to bring the power back safely and swiftly. Our licensed, background-checked technicians arrive on time, listen to your concerns, and walk you through every step of the electrical repair, so there are never any surprises—just lights that shine and outlets that work. From faulty wiring in historic homes to the latest smart-panel upgrades, we blend old-fashioned courtesy with cutting-edge know-how to make sure your family stays comfortable and secure.
At HEP, customer satisfaction isn’t a slogan; it’s a promise backed by transparent pricing, tidy workmanship, and a we’ll-make-it-right guarantee. Neighbors talk, and we’re proud that most of our calls come from word-of-mouth across Pikeville—proof that doing the job right the first time pays off for everyone. Whenever you need prompt, professional electrical repair, flip the switch to HEP and feel the difference commitment makes.
FAQs
What types of electrical repair services do you offer in Pikeville?
We provide comprehensive repair solutions for residential, commercial, and light-industrial customers. Common services include troubleshooting dead outlets or circuits, breaker panel repairs and upgrades, lighting fixture replacement, ceiling-fan repairs, GFCI/AFCI installation, rewiring of damaged conductors, surge protection installation, and repair of outdoor/security lighting. If you don’t see your issue listed, just call—our licensed electricians can handle almost any electrical fault.
How quickly can you respond to an emergency electrical issue in Pikeville?
For true emergencies—sparking panels, burning smells, power loss to critical equipment—we offer 24/7 on-call service and can usually be onsite within 60–90 minutes anywhere in Pikeville or the surrounding communities. During normal business hours, non-emergency repairs are typically scheduled the same or next day. Our dispatch team tracks current job status in real time, so you’ll receive an accurate arrival window and text/phone updates.
Are your electricians licensed and insured?
Yes. Every technician we send to your home or business holds a current Kentucky electrical license, has completed OSHA safety training, and passes annual background and drug screenings. Our company carries $2 million in general liability coverage as well as full workers’ compensation, protecting you from unexpected costs in the unlikely event of an accident.
How much does a typical electrical repair cost?
Costs vary with the complexity of the problem, parts required, and accessibility of the wiring. Simple jobs like replacing a faulty outlet usually run $125–$175, while breaker replacements range $200–$350. Larger repairs—such as rewiring a damaged circuit or upgrading a service panel—can range from $800 to several thousand dollars. We provide a written, itemized estimate before any work begins, and we never charge hidden fees or overtime without your approval.
Do you offer warranties or guarantees on your repair work?
Absolutely. All parts we install carry the manufacturer’s warranty (typically 1–5 years), and we back our labor with a 1-year workmanship guarantee. If the same issue resurfaces within that period due to our installation, we’ll fix it at no charge. Additionally, we offer optional extended protection plans for homeowners who want up to 5-year coverage on major repairs.
How can I tell if I need professional electrical repair instead of DIY?
Call us if you notice any of the following: breakers that trip repeatedly, outlets that feel warm or emit a burning smell, flickering or dimming lights, buzzing noises from panels or switches, sparks when you plug in devices, or shocks from metal appliances. DIY electrical work without proper training can void insurance, create fire hazards, and violate local codes. When in doubt, let a licensed Pikeville electrician diagnose the problem safely and ensure it meets NEC and Pike County code requirements.