Customer Satisfaction
Customer Satisfaction | Electrical Outlets | Electrical | Pikeville
When Pikeville homeowners flip a switch or plug in a device, they expect instant, worry-free power—exactly what HEP delivers. Our licensed electricians inspect, repair, and install electrical outlets with meticulous care, always keeping your family’s safety at the forefront. From modern USB-ready receptacles to tamper-resistant upgrades, we bring cutting-edge solutions backed by our 100% Customer Satisfaction Guarantee and a neighborly smile.
Locally owned and “Happy, Eager, Professional,” HEP treats every call as an opportunity to earn your trust. We arrive on time, provide upfront pricing, and leave your home cleaner than we found it, so the only thing you’ll notice is how flawlessly your new electrical outlets perform. Ready to power up your Pikeville home? One quick call, and HEP’s on the way!
FAQs
What types of electrical outlets do you install or replace in Pikeville homes?
Our licensed electricians install and service every common residential receptacle used in Pikeville, including standard 15- and 20-amp duplex outlets, GFCI (Ground-Fault Circuit-Interrupter) outlets for kitchens, baths, and exterior locations, AFCI (Arc-Fault Circuit-Interrupter) outlets or breakers for enhanced fire protection, tamper-resistant child-safe outlets, USB-charging receptacles, and specialty 240-volt outlets for dryers, ranges, or EV chargers. We carry UL-listed products that meet or exceed the latest National Electrical Code (NEC) standards adopted by the City of Pikeville and Pike County.
How can I tell if my existing outlets need to be upgraded or replaced?
Warning signs include plugs that feel loose, outlets that are warm to the touch, discoloration, sparking, a burning odor, frequent tripped breakers, or a lack of grounding (two-prong only). Outlets over 20-25 years old often lack modern safety features such as tamper resistance and built-in surge protection. If you notice any of these issues—or if your home still has two-slot receptacles—schedule an inspection. We’ll test voltage, grounding, and load to determine whether repair or full replacement is the safest option.
Are GFCI outlets required in Pikeville, and where should they be installed?
Yes. The Kentucky Building Code, which incorporates the National Electrical Code, requires GFCI protection for all receptacles in bathrooms, kitchens (within 6 ft of a sink), laundry areas, garages, unfinished basements, crawl spaces, exterior outlets, and pool or spa areas. GFCIs monitor the flow of current and shut off power in milliseconds if an imbalance is detected, preventing electric shock. During any remodel or outlet replacement in these zones, we will either install new GFCI receptacles or protect the circuit via a GFCI breaker to keep your home compliant and safe.
Do you offer child-proof or tamper-resistant outlets, and are they required by code?
Absolutely. Tamper-resistant receptacles (TRRs) have spring-loaded shutters that block foreign objects while allowing normal plug insertion. Since 2014, the NEC mandates TRRs in nearly all areas of a dwelling—including bedrooms, living rooms, and hallways—unless the outlet is elevated out of a child’s reach or part of a dedicated appliance circuit. We stock TRRs in multiple styles and colors, so parents in Pikeville can keep their little ones safe without sacrificing décor.
How quickly can your Pikeville electricians schedule an outlet repair or installation, and what does it cost?
We offer same-day or next-day appointments within Pikeville and surrounding Pike County communities. Standard outlet replacements start around $95 per device, while GFCI upgrades generally range from $125–$165, parts and labor included. Larger projects—such as adding new circuits, upgrading to 240-volt outlets, or whole-house outlet rewiring—are priced after a free on-site evaluation. All work is backed by a written warranty and a satisfaction guarantee.
Is it safe to replace an outlet myself, or should I hire a licensed Pikeville electrician?
While swapping a receptacle may look simple, mistakes can cause shock, fire, or code violations. Kentucky state law requires a licensed electrical contractor for most residential electrical work, and many homeowners insurance policies may deny claims if unlicensed work leads to damage. Our Pikeville-based, fully insured electricians ensure correct amperage, grounding, and GFCI/AFCI protection, pull permits when needed, and provide documentation for future insurance or home sale purposes. For peace of mind and long-term safety, we recommend leaving outlet repairs and upgrades to the pros.