Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Philadelphia
When your furnace fails on a frigid Philly night or your AC sputters during a sweltering heatwave, HEP’s emergency team is on call 24/7 with lightning-fast repairs. Our certified technicians arrive fully stocked to diagnose and fix any make or model, restoring comfort to rowhomes, brownstones, and high-rises across the city. With transparent pricing, no overtime surprises, and a satisfaction guarantee, we turn stressful breakdowns into swift, stress-free solutions.
As the trusted local experts in heating and air conditioning, we know every minute without a working system matters. That’s why we monitor calls around the clock, dispatch from neighborhood hubs, and provide real-time arrival updates—so you’re never left wondering when help will arrive. Reach out now to feel the difference in record time, and keep your Philadelphia home cozy in winter and cool in summer, no matter what the forecast brings.
FAQs
What situations qualify as an emergency heating or air-conditioning repair in Philadelphia?
Any issue that threatens your family’s safety, comfort, or property should be treated as an emergency. Common examples include: no heat during a winter cold snap (especially if temperatures drop below 40°F), complete A/C failure during a heat wave or high-humidity spell, burning smells, smoke, electrical sparking, carbon-monoxide detector alerts, burst or frozen HVAC water lines, and system leaks that can damage ceilings, walls, or flooring. If you are unsure, call us—our dispatcher will help you decide whether immediate service is warranted.
How fast can your technicians reach my home or business in the Philadelphia area?
Because we position fully stocked service vans in strategic locations throughout Philadelphia County, we can typically arrive within 1–2 hours of your call, 24/7/365. Neighborhoods inside the city limits—such as Center City, South Philly, Manayunk, and the Northeast—usually see the fastest response times. During severe weather or city-wide utility outages, we triage calls by safety priority (elderly occupants, medical conditions, or hazardous situations) but still strive to reach every customer the same day.
Are emergency HVAC services available at night, on weekends, and on holidays?
Yes. Heating and cooling failures rarely happen at convenient times, so our repair hotline is staffed around the clock—including Thanksgiving, Christmas, and New Year’s Day. When you call after normal business hours, your call is routed to a live, local dispatcher who can deploy an on-call, EPA-certified technician with access to our warehouse parts lockers. There is never a time when we are "closed" for emergencies.
What can I do to minimize damage until the technician arrives?
1. Turn off the HVAC system at the thermostat and, if you smell burning or see sparks, cut power at the breaker. 2. If water or refrigerant is leaking, place towels or a bucket to protect floors and furniture and shut off any water supply valves feeding the system. 3. For no-heat situations, close curtains and exterior doors to conserve warmth; for no-cooling in summer, open windows (if safe) and run fans to circulate air. 4. Never attempt DIY electrical or refrigerant repairs—Philadelphia’s building code requires licensed technicians, and improper handling can void warranties or cause injury. 5. Keep pets and children away from the unit so the work area is clear when we arrive.
How much does emergency HVAC repair cost, and are there after-hours surcharges?
We charge a flat diagnostic fee that is slightly higher outside our 8 a.m.–5 p.m. window to cover overtime labor, fuel, and parts-hub access. After diagnosing the problem, your technician will present a written, itemized quote that includes parts, labor, and any necessary city permit fees. You decide whether to proceed—no surprise charges. Many common repairs (failed ignitors, capacitors, contactors, blower motors, refrigerant leaks) are completed during the same visit at a total cost between $250 and $700. Larger components such as compressors or heat exchangers can run higher, but we always discuss repair-vs-replace options and available financing before work begins.
Do you service all equipment brands, and are you licensed and insured in Philadelphia?
Absolutely. Our NATE- and EPA-certified technicians repair gas, oil, electric, and heat-pump systems from Trane, Carrier, Lennox, York, Rheem, Goodman, Daikin, Mitsubishi, and dozens more. We stock OEM and high-quality aftermarket parts for most models 20 years old or newer. The company holds a Philadelphia HVAC Contractor License, carries $2 million in liability insurance, and pulls permits when required by the Department of Licenses & Inspections. All work is backed by a one-year labor warranty and manufacturer parts warranties where applicable.