Customer Satisfaction
Customer Satisfaction | Plumbing | Petros
At HEP in Petros, we believe every drop and every detail matter. From the moment you call to the final twist of the wrench, our licensed experts focus on clear communication, tidy workmanship, and solutions that last. Whether it’s a midnight leak, a water-heater upgrade, or a full-home repipe, we treat your space with the same care we give our own—because your comfort fuels our reputation.
Thanks to continual training, upfront pricing, and a 100% satisfaction promise, neighbors across Petros choose HEP for hassle-free plumbing experiences time after time. Discover why so many five-star reviews mention our punctual arrivals, shoe covers, and follow-up checks: it’s all part of delivering service that never stops flowing.
FAQs
Which neighborhoods of Petros do you serve, and will you travel outside the city limits?
We cover every neighborhood in Petros—including Oakridge, Downtown, Sunset Hills, and the Industrial Park—as well as nearby communities within a 30-mile radius. If you live farther out, just call our office; we routinely make special trips for rural customers when scheduling allows, and we’re happy to give you an arrival window and travel-cost estimate up front.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician holds a Tennessee state Journeyman or Master Plumbing license, maintains current liability and workers-comp insurance, and passes an annual nationwide background check. Copies of license and insurance certificates are available upon request, so you always know you’re letting a qualified, trustworthy professional into your home or business.
Do you offer 24/7 emergency plumbing services in Petros?
Absolutely. Our on-call teams are available 24 hours a day, 365 days a year for burst pipes, sewer backups, water-heater failures, and any issue that can’t wait. Call our emergency line and you’ll speak to a live dispatcher who can get a technician en route—typically within 60 minutes inside Petros city limits.
How does your pricing work, and will I get a written estimate before work begins?
Transparency is part of our customer-satisfaction pledge. For most jobs we provide a free on-site inspection followed by a flat-rate, written estimate that lists labor, parts, and any permits. You sign the estimate before work starts, so there are no surprise charges. If hidden damage is discovered, we stop, show you photos or video, and issue a revised estimate for approval before proceeding.
What steps do you take to ensure every customer is fully satisfied?
We follow a 5-point Satisfaction Protocol: 1) Prompt arrivals with text/phone updates. 2) Shoe covers and drop cloths to protect your property. 3) Clear explanations of work performed, with before-and-after photos. 4) A comprehensive workmanship warranty—two years on repairs and up to 10 years on select installations. 5) A follow-up call or email within 48 hours to confirm everything is working and to answer additional questions.
What types of plumbing services do you provide, and can you handle large commercial projects?
We tackle everything from routine drain cleaning and faucet replacements to advanced services such as slab-leak detection, tankless water-heater installation, backflow certification, and full sewer line replacement with trenchless technology. Our commercial division has the manpower and equipment to manage multi-story residential, restaurant, and light-industrial projects, including design-build plumbing for new construction in Petros and surrounding counties.