Personalized Service
Personalized Service | Heating and Air Conditioning | Petros
When you call HEP in Petros, you’re not dialing a distant call center—you’re reaching neighbors who know exactly how Appalachian winters bite and how muggy our summers can get. Our licensed technicians arrive with a smile, shoe covers, and a toolbox of smart solutions tailored to your home’s quirks. From whisper-quiet system installs to same-day fixes, we turn climate headaches into effortless comfort, all while keeping an eye on energy bills and air quality.
Choose the team that treats you like family and your equipment like their own. HEP’s personalized service for heating and air conditioning includes transparent pricing, text-ahead arrival alerts, and clear explanations that put you in control. We back every job with a satisfaction guarantee, so whether you’re shivering, sweating, or simply planning ahead, you can relax—Petros’ most trusted comfort experts are already on the way.
FAQs
What types of heating and air-conditioning systems do you service in Petros?
Our team is trained to repair, maintain, and install every major type of residential and light-commercial HVAC equipment, including central air conditioners, heat pumps, gas and electric furnaces, ductless mini-split systems, packaged units, and indoor air-quality accessories such as humidifiers and air purifiers. If you’re not sure what kind of system you have, just give us a call and we’ll identify it during our free on-site assessment.
Do you offer 24/7 emergency HVAC repair?
Yes. Heating or cooling failures rarely happen at convenient times, so we keep certified technicians on call around the clock. If your furnace quits on a freezing January night or your AC fails during an August heat wave, we can usually arrive at your Petros home within two hours. There are no after-hours surcharges, and we stock our service vehicles with common replacement parts to finish most repairs in a single visit.
What is included in a personalized maintenance plan?
A personalized maintenance plan is tailored to your equipment, usage pattern, and budget. Each plan includes two precision tune-ups per year—one before the cooling season and one before the heating season—plus priority scheduling, waived diagnostic fees, and a 10–15% discount on any needed repairs. During every visit we clean coils, tighten electrical connections, test safety controls, calibrate thermostats, and provide a written health report of your system.
Are your technicians licensed and insured?
Absolutely. Every member of our field staff holds EPA Section 608 certification for refrigerant handling and is licensed by the State of Tennessee as a mechanical HVAC contractor. We also carry $2 million in liability insurance and full workers’ compensation coverage, so you’re protected on every project, large or small.
Can you help me reduce my energy bills with an HVAC upgrade?
Yes. After a home-comfort consultation, we can calculate your current energy usage and show you how high-efficiency equipment—such as variable-speed heat pumps, inverter-driven air conditioners, or smart thermostats—could lower your utility costs by 20–40%. We’ll also walk you through available TVA rebates, federal tax credits, and financing options so the upgrade fits comfortably within your budget.
How quickly can I get an estimate or schedule service?
For most Petros addresses we can provide a no-obligation estimate within 24 hours. Simply complete our online request form or call our office before 3 p.m. and we’ll set up an on-site visit the next business day. For routine maintenance we typically have openings within three days; for emergencies we dispatch immediately, 24/7.