Unexpected Issues
Unexpected Issues | Heat Repair | Heating and Air Conditioning | Pelham
When a frosty Pelham night turns your furnace into a glorified fan, HEP’s Unexpected Issues Heating & Air Conditioning is ready to snap into action. Our licensed technicians arrive fast, armed with diagnostic tools and a can-do attitude, restoring warmth to your home before the chill sets into the furniture—or your mood. We understand that comfort can’t wait, so we keep trucks fully stocked, communicate clearly, and back every fix with transparent pricing and an iron-clad satisfaction guarantee.
From stubborn pilot lights to full system breakdowns, no challenge is too big or too small for our team. Whether you call at dawn or midnight, you’ll reach a real person who can dispatch experts skilled in heat repair and preventive maintenance alike. Trust HEP to bring the heat back, keep energy bills in check, and leave your home cleaner than we found it—because Pelham families deserve dependable warmth all season long.
FAQs
What should I do if my heater suddenly stops working in the middle of a cold Pelham night?
First, make sure the thermostat is set to HEAT and the batteries (if it has any) are fresh. Check that the circuit breaker for the furnace has not tripped and inspect the furnace switch (it looks like a light switch) to ensure it is ON. Also verify that the furnace filter is clean and properly seated; a clogged filter can make the system shut down. If the unit still will not start, turn it off to avoid further damage and call our 24/7 emergency line. We dispatch certified technicians anywhere in Pelham within hours, even on weekends and holidays.
Why is my furnace blowing cold air even though the thermostat is set correctly?
A furnace can blow cold air for several reasons: (1) The flame sensor may be dirty, causing the burner to shut off prematurely. (2) The pilot light or ignition system might have failed. (3) The gas supply could be interrupted. (4) The furnace could be overheating and the high-limit switch is forcing the blower to run without heat for safety. You can try replacing a dirty filter and checking that the gas valve is open. If those steps do not fix the issue, turn off the system and schedule a professional diagnostic to prevent heat-exchanger damage.
How quickly can you get someone to my home for emergency heat repair in Pelham?
Our call center is staffed 24/7 and we maintain on-call technicians specifically for emergencies. In most Pelham ZIP codes we can arrive within 2–3 hours. During widespread outages or severe weather, response times can lengthen, but we prioritize homes with no heat, elderly occupants, or medically vulnerable residents. When you call, we’ll give you an honest real-time ETA and keep you updated by text until the technician arrives.
What is the average cost of a heat repair visit in Pelham?
Typical diagnostic fees range from $89 to $129, which covers the trip charge and a full system inspection. Once the problem is identified, common repairs run $150–$450 for items such as igniters, flame sensors, or limit switches. More extensive repairs like blower motor replacement can range from $600–$900, and heat-exchanger issues may exceed $1,500. We provide up-front, flat-rate pricing before any work begins, and we waive the diagnostic fee if you approve the repair on the same visit.
Can I safely troubleshoot my heating system myself?
You can perform several safe checks: replace or clean the air filter, confirm the thermostat settings, ensure vents are open and unblocked, and check that the outdoor intake/exhaust pipes are clear of debris or ice. Anything involving gas lines, electrical wiring, or internal components (burners, blower assembly, control boards) should be left to a licensed HVAC technician. Attempting those repairs without training can void warranties and create serious safety hazards.
How can I prevent unexpected heating breakdowns in the future?
Schedule a professional tune-up each fall. Our preventive maintenance service in Pelham includes cleaning burners, testing safety limits, inspecting the heat exchanger, lubricating motors, checking electrical connections, and verifying carbon-monoxide levels. We also recommend changing the air filter every 1–3 months, keeping return and supply vents unobstructed, and installing a surge protector to shield electronic furnace controls from power spikes. Customers who join our maintenance plan receive priority scheduling and discounts on any repairs discovered during the tune-up.