Experienced Technicians
Experienced Technicians | Heat Repair | Heating and Air Conditioning | Pelham
When a chilly Pelham night sneaks up on you, HEP’s seasoned technicians are ready to bring back the warmth in a hurry. With decades of combined know-how in heating and air conditioning, we troubleshoot fast, explain every option in plain language, and use high-quality parts so your system keeps humming long after we leave. From strange noises and uneven temps to sudden shutdowns, we’ve seen (and fixed) it all—always backed by honest pricing and a satisfaction guarantee.
Call on us for reliable heat repair that respects both your schedule and your budget. We arrive on time, safeguard your home with protective gear, and finish with a thorough performance check so you feel confident turning the thermostat back up. Pelham families trust HEP because we treat every service call like it’s our own home—restoring comfort today and peace of mind for seasons to come.
FAQs
What are the most common heating problems you see in Pelham homes?
In our Pelham service area, we’re called most often for failed igniters or pilot lights on gas furnaces, worn blower-motor bearings, cracked heat exchangers, refrigerant leaks in heat-pump systems, and thermostat malfunctions. Because Pelham experiences rapid temperature swings and higher winter humidity than upstate locations, electrical components corrode faster and heat exchangers cycle more often, increasing the likelihood of these issues. Our technicians carry the parts and diagnostic tools needed to pinpoint and correct these problems on the first visit whenever possible.
How quickly can your technicians respond to a no-heat emergency?
We maintain a 24/7 dispatch center exclusively for heating emergencies in Pelham and neighboring communities. In most cases a certified technician is at your door within 2–4 hours of your call, day or night. During extreme-cold alerts, we add extra crews and mobile parts depots around town to keep wait times short. While you wait, our dispatcher can guide you through basic safety checks—such as confirming the gas shut-off position and circuit-breaker status—so you stay safe until we arrive.
Do I need to repair or replace my older furnace?
We typically recommend repair when the part in question is inexpensive, the furnace is under 12 years old, and the unit still operates at or near its original AFUE efficiency. Replacement becomes more cost-effective when: • The heat exchanger is cracked or rusted. • Repairs would exceed 30–40 % of the cost of a new high-efficiency model. • The furnace is 15+ years old and experiencing rising utility bills. Our technicians provide a written cost-benefit analysis that includes projected energy savings, manufacturer rebates available in Pelham, and current tax incentives so you can make an informed decision.
How much does professional heat repair typically cost in Pelham?
Minor repairs such as flame-sensor cleaning or thermostat replacement usually fall between $150 and $300, including parts and labor. Mid-level fixes—blower-motor replacement, igniter assemblies, or defrost-board swaps—range from $350 to $700. Major repairs like heat-pump compressor replacement or heat-exchanger change-outs can run $1,200 and up. All estimates we provide are flat-rate, so you never pay extra if the job takes longer than expected, and we waive the diagnostic fee when you approve the repair.
Can routine maintenance really prevent future heating breakdowns?
Absolutely. Annual maintenance allows us to: clean burners and coils for efficient combustion or heat transfer; check critical safety controls; test refrigerant pressures on heat pumps; lubricate moving parts; and calibrate the thermostat. Industry studies show that well-maintained heating equipment experiences up to 40 % fewer breakdowns and can cut winter energy use by 10–15 %. Our Pelham Comfort Agreement includes two seasonal tune-ups, priority scheduling, and a 15 % discount on any repairs that do arise.
Are your heat repair services covered by any guarantees or warranties?
Yes. We stand behind our work with a dual guarantee: a 100-day labor warranty on all repairs and the full manufacturer’s parts warranty—typically 1-5 years depending on the component. If the exact repair fails within 100 days, we fix it again at no charge. For added peace of mind, we offer optional 1-, 3-, or 5-year extended labor warranties that cover any future repairs on the same system, which is especially valuable for older furnaces or heat pumps approaching the end of their standard coverage.