Emergency Fix
Emergency Fix | Heat Repair | Heating and Air Conditioning | Palmer
When your furnace quits on a frigid Palmer night, HEP’s emergency fix heating and air conditioning team is already on the way. Our certified techs arrive fast, fully stocked, and prepared for any heat repair, from cracked heat exchangers to stubborn igniters, so your home is warm again before the pipes even think about freezing. We respect your time, quote upfront, and leave the workspace cleaner than we found it.
As a neighbor-owned company, HEP answers the phone 24/7 because winter emergencies don’t wait for business hours. Whether you need immediate heat repair or a preventive tune-up, you’ll get honest advice, transparent pricing, and workmanship backed by our Happiness Guarantee. Call now and feel the warmth return to your Palmer home tonight.
FAQs
What counts as a heating emergency and how fast can you reach my Palmer home?
A heating emergency is any situation where your furnace, boiler, or heat pump completely stops producing heat, smells like burning electrical parts, leaks gas or carbon-monoxide, or is making loud grinding or banging noises that could signal imminent failure. Because Palmer winters can dip well below freezing, loss of heat can quickly lead to frozen pipes and unsafe indoor temperatures. Our on-call technicians are stationed locally and can usually arrive anywhere in the Palmer area within 60–90 minutes of your call, 24 hours a day, 7 days a week—including holidays.
Do you repair every type and brand of heating and air-conditioning equipment?
Yes. Our EPA-certified technicians are trained to diagnose and repair gas and oil furnaces, high-efficiency condensing furnaces, boilers (steam and hot-water), ductless mini-splits, geothermal and air-source heat pumps, and packaged rooftop HVAC units. We carry common replacement parts for major brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, Bryant, Mitsubishi, and more, so most emergencies are resolved in a single visit.
Are emergency service rates higher after normal business hours?
We never add hidden ‘overtime’ multipliers. Each emergency visit has a fixed diagnostic fee that covers travel, system inspection, and a written estimate. Once we identify the problem, you’ll get a flat-rate repair quote before any work begins. Parts, labor, and a 1-year workmanship warranty are included in that price. The only time costs change is if you choose optional upgrades or additional work not related to the original failure.
What should I do while waiting for the technician to arrive?
1) Turn off the heating system at the thermostat and at the furnace switch or breaker if you smell gas, burning plastic, or hear loud metallic noises. 2) If you suspect a gas leak, evacuate everyone, open windows, and call 911. 3) For no-heat situations, close curtains and doors to retain warmth and use safe space heaters (no open flames) if available. 4) Gather system information—brand, model, any error codes—so our technician can bring the right parts. 5) Keep pets secured and clear a path to the equipment to speed up the repair process.
How much does an emergency heating repair usually cost in Palmer?
Costs depend on the part that failed, but most emergency repairs fall between $250 and $850, including diagnostics, parts, and labor. Common fixes—like igniter replacement, capacitor swaps, flame-sensor cleaning, or thermostat rewiring—are at the lower end. Major component replacements such as blower motors, inducer assemblies, or circuit boards trend higher. We accept all major credit cards, offer interest-free financing for qualified homeowners, and can work with home warranty companies when applicable.
Can you help me avoid future heating emergencies?
Absolutely. After restoring heat, we perform a complimentary safety and efficiency check. We’ll explain any underlying issues—like dirty burners, failing bearings, restricted airflow, or outdated CO detectors—and give you a prioritized maintenance plan. Many customers enroll in our Palmer Comfort Club, which provides two seasonal tune-ups, priority scheduling, 15% repair discounts, and extends equipment life by catching small problems before they become emergencies.