Robust Performance
Robust Performance | Generators | Electrical | Palmer
When Palmer’s extreme temperature swings threaten to knock the lights out, HEP delivers peace of mind with rugged, high-output generators engineered for Alaska’s unique demands. Our team pairs decades of electrical expertise with boots-on-the-ground knowledge of local codes, fuel logistics, and environmental challenges, ensuring every unit we install starts fast, runs clean, and powers everything from remote cabins to bustling commercial sites without missing a beat.
From initial load assessment to round-the-clock maintenance, we handle the entire lifecycle so you can focus on what matters most—whether that’s keeping your production line humming or simply warming up a family dinner during an outage. Discover why Palmer homeowners, contractors, and facility managers trust HEP for dependable power solutions that work as hard as they do.
FAQs
What types of generators do you offer for residential and commercial customers in Palmer?
We supply a full range of robust-performance generators, including portable units (1–12 kW), standby residential systems (7–38 kW), and three-phase industrial generators up to 2 MW. Fuel options cover gasoline, diesel, natural gas, and propane so you can match the set to your site’s infrastructure and runtime requirements.
How do I size a generator correctly for Palmer’s climate and electrical loads?
Start by listing the appliances, HVAC equipment, motors, and electronics that must stay online during an outage. Add each item’s running wattage and its starting (surge) wattage. In Palmer’s colder temperatures, allow an extra 15 % capacity for electric heaters and motor inrush. Our team provides free load-assessment visits and will calculate the correct kW rating, phase, voltage, and recommended transfer switch size.
Are your generators compliant with local Palmer codes and utility interconnection standards?
Yes. All models meet or exceed Alaska DEC emissions rules and NFPA 110 emergency-power standards. Transfer switches are UL 1008 certified, and our installation crews secure municipal permits, arrange utility inspections, and program generators to sync with Matanuska Electric Association (MEA) grid-tie requirements.
What routine maintenance is required, and do you offer service plans?
Generators should receive an oil change, filter replacement, and full system inspection every 200 hours or once a year—whichever comes first. Cold-weather battery and block-heater checks are essential in Palmer. We offer three service plans (Basic, Plus, and Premium) that include 24/7 monitoring, scheduled maintenance, priority repair dispatch, and annual load-bank testing.
How loud are the generators, and do they meet Palmer noise ordinances?
Our air-cooled standby units operate at 65–70 dB(A) at 23 ft, comparable to a normal conversation, while liquid-cooled industrial sets are housed in Level 2 or Level 3 acoustic enclosures that attenuate noise to 60 dB(A). These levels comply with Palmer’s residential night-time limit of 70 dB(A). We also offer optional hospital-grade silencers for ultra-quiet applications.
What warranty coverage and after-sales support do you provide?
Residential generators carry a 5-year/2 000-hour limited warranty; commercial and industrial units include a 2-year/3 000-hour comprehensive warranty with optional extensions up to 10 years. Our Palmer service center stocks OEM parts, provides 24/7 emergency repairs, and supplies remote monitoring so you receive real-time alerts and technician support at any hour.