Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Oneida
When your lights flicker or your breaker trips yet again, you deserve a team that treats every call like it’s their own home. HEP’s licensed technicians arrive promptly in Oneida, diagnose the issue with clear, upfront pricing, and get straight to work—whether it’s a small outlet fix or a complete electrical repair. Our vans are stocked for same-day solutions, and we back each job with a 100% Satisfaction Guarantee, so you can relax knowing the problem is solved safely and correctly the first time.
From historic Main Street storefronts to cozy lake-side cabins, neighbors across Oneida count on HEP for courteous service, clean workspaces, and honest communication. We listen, explain, and empower you with preventive tips that keep your system running smoothly long after the repair is done. Call, click, or text today and discover why locals say, “When it has to be right, call HEP!”
FAQs
What types of electrical repair services do you offer in Oneida?
We handle a full range of residential and light–commercial repairs, including breaker and fuse replacement, panel upgrades, fault-finding and rewiring, outlet or switch repair, lighting fixture and ceiling-fan fixes, surge-protection installs, and dedicated circuit or appliance line repair. If electricity runs to it, chances are we can diagnose and repair it quickly and safely.
Are your electricians in Oneida licensed and insured?
Yes. Every technician who arrives at your door holds a current New York State electrician’s license, carries full liability and workers’ compensation insurance, and receives regular training on the latest National Electrical Code (NEC) updates. You’re fully protected from liability and get workmanship that meets all state and local requirements.
Do you provide emergency electrical repair services after normal business hours?
Absolutely. We staff a 24/7 on-call team for power outages, sparks, burning smells, failed breakers, storm damage, or any other urgent hazard. Call our emergency line any time of day or night, weekends and holidays included, and a dispatcher will connect you with the nearest available technician.
How fast can you arrive at my home or business in Oneida?
For most addresses within Oneida city limits we can arrive within 60–90 minutes of your call. Surrounding towns typically see us within two hours. When you schedule non-urgent work, we offer convenient two-hour appointment windows so you’re not waiting around all day.
How much will my electrical repair cost, and do you offer free estimates?
Diagnosis is free with repair. After an on-site evaluation we present a written, flat-rate quote based on the job—not the clock—so you know the exact price before any work begins. If you choose not to proceed, the service call fee is waived. We also accept major credit cards, offer senior and military discounts, and can provide financing for larger projects like panel upgrades.
How do you ensure safety and code compliance during repairs?
Our technicians follow a strict safety protocol: power is isolated and locked out before work starts; all conductors are tested with calibrated meters; and arc-fault/ground-fault protection is verified upon completion. Repairs are performed to the latest NEC and Oneida municipal codes, and permits are pulled whenever required. We finish with a full system test and a cleanup of the work area, leaving your home safe, code-compliant, and ready for normal use.