Customer Satisfaction

HEPCustomer Satisfaction

Customer Satisfaction | Dehumidifier Installation | Heating and Air Conditioning | Oneida

Sticky summers and damp basements don’t stand a chance against HEP’s Customer Satisfaction Heating and Air Conditioning team. Our local Oneida technicians bring decades of experience, precision tools, and a genuine passion for comfort to every dehumidifier installation. From the moment you call, we listen to your concerns, size up your home’s unique humidity challenges, and recommend an energy-smart solution that keeps mold, musty odors, and clammy air out of your life for good.

We respect your time and your home. That’s why our certified pros arrive on schedule, protect your floors, and walk you through the simple controls before we leave. Backed by transparent pricing and our famous Happiness, Efficiency & Professionalism guarantee, your new system delivers crisp, breathable air the very same day. Discover why Oneida homeowners trust HEP for seamless, worry-free dehumidifier installation—book your service today and breathe easier tomorrow.

FAQs

Why would a home in Oneida need a whole-house dehumidifier if it already has air conditioning?

Central air conditioning removes some moisture, but it cycles off once the set temperature is reached. During Oneida’s muggy summers, relative humidity can remain well above the recommended 45–55 %. A dedicated dehumidifier continues extracting moisture even when the A/C is idle, preventing the clammy feeling, reducing mold and dust-mite growth, and protecting wood floors, cabinets, and musical instruments from warping.

How is a whole-house dehumidifier installed in an existing HVAC system?

Our technicians mount the dehumidifier in the basement, crawl space, or mechanical room and tie it directly into your supply or return ductwork. A small bypass duct lets air circulate through the dehumidifier, where moisture condenses on the coil and drains to a nearby condensate line or sump pump. We add a dedicated electrical circuit, integrate the unit with your HVAC thermostat or a stand-alone humidistat, and balance the airflow so your heating and cooling performance is not affected.

What size dehumidifier is right for my house?

Sizing is based on total square footage, ceiling heights, typical occupancy, and moisture sources such as basements or indoor pools. We conduct a load calculation using ACCA Manual H guidelines, factoring in Oneida’s design humidity levels. Undersized units run continuously without achieving target RH; oversized units short-cycle and waste energy. Most homes in the 2,000–3,000 sq ft range require 70–90 pints per day, but we verify the exact capacity before presenting a proposal.

How much does professional installation cost, and are there utility rebates in Oneida?

Installed pricing typically ranges from $2,000 to $3,500, depending on capacity, ducting complexity, and electrical work. National Grid and NYSEG periodically offer $150–$300 rebates for ENERGY STAR® certified whole-house dehumidifiers. We handle the paperwork and provide the AHRI certificate your utility requires. Financing plans with low monthly payments are also available through our lending partners.

Will a dehumidifier increase my energy bills?

While the unit uses electricity, most homeowners see little or no net increase. Lower indoor humidity makes 75 °F feel as comfortable as 72 °F, allowing you to raise the thermostat 2–3 degrees and reduce A/C runtime. Less moisture also eases your HVAC system’s latent load, improving efficiency and extending equipment life. ENERGY STAR® models consume about the same power as a standard refrigerator yet can save on cooling costs and reduce wear and tear.

What maintenance does a whole-house dehumidifier require?

Maintenance is simple: clean or replace the air filter every 6 months, check the condensate line for clogs, and vacuum the coil during your annual HVAC tune-up. Our Comfort Club members receive these services automatically, along with priority scheduling and discounts on parts. A well-maintained unit typically lasts 10–15 years in Oneida’s climate.

HEP
Book Online
(423) 819-7773