Dedicated Customer Service
Dedicated Customer Service | Solar Installation | Electrical | Oliver Springs
From first phone call to final panel connection, HEP’s expert electricians in Oliver Springs deliver a seamless solar installation experience that keeps you in control. We start with a no-pressure assessment of your home’s energy needs, explain every watt of potential savings, and map out a custom plan that meets state codes, HOA guidelines, and your own sustainability goals. Throughout the process, you’ll have a single point of contact—available by text, chat, or a quick front-porch visit—who makes sure permits, inspections, and scheduling never become your problem.
On installation day our licensed crews arrive on time, protect your property like it’s their own, and wrap up with a meticulous quality check that includes drone imaging and live system monitoring. After the switch is flipped, we stay by your side with proactive performance alerts, priority service calls, and straightforward warranties that actually mean something. When neighbors ask how your electric bill dropped so fast, just tell them it’s the HEP difference: local pride, unmatched craftsmanship, and customer service that shines as brightly as your new array.
FAQs
What electrical and solar services do you provide in Oliver Springs?
We design, supply, and install grid-tied, hybrid, and off-grid solar PV systems; battery storage; EV chargers; and panel/service upgrades for homes and small businesses in Oliver Springs and the surrounding Roane & Anderson County areas. Our licensed electricians handle every step—from site assessment and system sizing to final electrical inspections—so you only deal with one local team.
How does the installation process work, and how long will it take?
1) Consultation & Site Survey: We evaluate your roof orientation, shading, electrical panel, and energy goals—typically within one week of your call. 2) System Design & Proposal: You receive a customized plan with production estimates, financial incentives, and a firm price within 3–5 business days. 3) Permitting & Utility Approval: We submit all paperwork to Oliver Springs’ building department and the Tennessee Valley Authority (TVA). This stage usually takes 2–4 weeks, depending on utility review times. 4) Installation: Most residential arrays (5–15 kW) are installed in 1–3 days; larger or ground-mounted projects may take up to a week. 5) Inspection & Commissioning: After city and TVA inspections, we activate the system and set up your monitoring app. From signed contract to flip-on, expect 4–8 weeks on average.
Are there any local or federal incentives for going solar in Oliver Springs?
Yes. Homeowners and businesses can claim the 30 % Federal Investment Tax Credit (ITC) on the entire system cost, including batteries. While Tennessee does not offer a state tax credit, Oliver Springs residents served by TVA may qualify for the Green Connect program, which provides low-interest financing and performance-based incentives for qualifying projects. We’ll calculate expected savings and help you file all paperwork so you capture every available benefit.
Will my solar array keep producing power during an outage?
Standard grid-tied systems shut off automatically for safety when the utility goes down. If you’d like backup power, we can integrate lithium-ion battery storage or a hybrid inverter that isolates your critical loads panel and keeps essential circuits—such as refrigerators, lights, and medical equipment—running. We size backup capacity based on your priorities and explain exactly how long your stored energy will last under typical usage.
What warranties and ongoing support do you provide?
• Equipment: Most Tier-1 solar modules carry 25-year performance warranties and 12-25-year product warranties. Inverters come with 10-25 years of coverage, depending on model, and batteries typically have 10 years or 6,000 cycles. • Workmanship: Our labor is guaranteed for 10 years. • Monitoring & Service: We set up free lifetime system monitoring and perform a complimentary inspection at year one. Our local service crew is on call for troubleshooting, warranty claims, or performance optimization throughout the life of your array.
How do I know if my property is suitable for solar, and will you handle permits?
During the site survey we measure roof pitch, azimuth, shading, and structural integrity using drones and shade-analysis software. If your roof isn’t ideal, we assess ground-mount or carport options. We also review your past 12 months of electric bills to determine system size and ROI. Once you decide to proceed, we draft engineered drawings, submit all building and electrical permit applications to Oliver Springs officials, and coordinate utility interconnection approval—so you don’t have to navigate any red tape.