Emergency Repairs
Emergency Repairs | Ventilation and Air Quality | Heating and Air Conditioning | Old Fort
When the temperature in Old Fort flips from sweltering to freezing in the blink of an eye, HEP is ready to answer with rapid-response expertise. Our certified technicians arrive equipped to diagnose and repair any heating or cooling crisis on the spot, restoring comfort while protecting the ventilation and air quality your family depends on. From failed blower motors to frozen condensate lines, we tackle emergencies with the same care we give our own homes—clean workspaces, upfront pricing, and a satisfaction guarantee.
Day or night, one call to HEP puts a fully stocked service van in your driveway, backed by decades of experience and the friendliest team in Tennessee. We replace worn parts, seal duct leaks, and fine-tune airflow so your system doesn’t just run again—it runs better. Stay safe, breathe easy, and keep life moving in Old Fort; HEP is here 24/7 to make sure your comfort never takes a timeout.
FAQs
What situations count as an HVAC emergency in Old Fort, and how fast can you arrive?
Any loss of heating or cooling when outside temperatures are extreme, gas or refrigerant leaks, electrical burning smells, complete system failures, or carbon-monoxide alarm activations are treated as emergencies. Because our dispatch center is located just 12 minutes from downtown Old Fort, we can normally have a certified technician on your doorstep within 60–90 minutes, 24 hours a day, including weekends and holidays.
Are your technicians qualified to repair every brand and model of heating, air-conditioning, and ventilation equipment?
Yes. All of our field staff hold North Carolina HVAC licenses, EPA Section 608 refrigerant certification, and continual factory-authorized training on the most common brands—Trane, Carrier, Lennox, Goodman, Rheem, Mitsubishi, Daikin, and more. We carry universal diagnostic tools and OEM parts on our trucks, so in most cases we can restore heat or cooling in a single visit.
What should I do while waiting for the emergency crew to arrive?
1) Turn off the HVAC system at the thermostat and, if you smell gas or see sparking, shut the power off at the breaker and evacuate. 2) Open windows for ventilation if indoor temperatures or odors are unsafe. 3) Keep pets and children away from the equipment. 4) Do not attempt DIY repairs—this can void warranties and create safety hazards. 5) Have any pertinent information—model numbers, recent service history—ready for the technician to speed up the repair process.
How do you protect my indoor air quality during and after an emergency repair?
We use drop cloths, shoe covers, and HEPA-rated vacuums to prevent dust migration. When ductwork or coils are opened, we install temporary filters to block construction debris. After the repair we run an air-quality check that measures particulate matter, CO, and humidity levels. If the emergency involved poor ventilation, we can provide immediate solutions such as portable air scrubbers, temporary humidifiers/dehumidifiers, or UV-light purification, and schedule follow-up duct cleaning if needed.
Will an emergency repair void my existing equipment warranty or home-warranty coverage?
No. Because our company is licensed, insured, and recognized as an authorized servicer for most major manufacturers, all work is performed to factory specifications. We document every part replaced and supply digital invoices you can forward to your warranty provider. If an authorization number is required, we’ll contact the warranty company from your home before beginning billable work.
How much do emergency HVAC repairs cost, and do you offer financing?
Our after-hours diagnostic fee in Old Fort is $119, which includes travel, safety inspection, and a written estimate. Repair pricing is flat-rate, so you’ll know the total cost before we begin. Typical emergency fixes range from $180 for a capacitor replacement to $1,300 for a blower-motor or inducer-motor swap. We waive the diagnostic fee if total repairs exceed $500. For larger repairs or system replacements, we offer 0% APR financing for 12 months or low-interest plans up to 60 months, subject to approved credit.