Personalized Care
Personalized Care | Heating and Air Conditioning | Old Fort
When the mountain air turns brisk or summer humidity sets in, HEP treats every Old Fort home like its own. Our certified technicians take time to learn your comfort goals, walking you through options that fit your budget, energy-saving targets, and lifestyle. From smart-thermostat upgrades to whisper-quiet systems, we tailor solutions with the kind of attentive, one-on-one service only a local team can give.
HEP’s personalized care means you’ll never feel like a number. We arrive on time, explain every step, and back our work with transparent pricing and rock-solid guarantees for heating and air conditioning peace of mind. Whether you need a fast repair before a cold snap or a full system replacement for the sweltering months ahead, we’re ready 24/7 to keep Old Fort comfortable all year long.
FAQs
What heating and air-conditioning services do you offer to homeowners in Old Fort?
We provide complete residential HVAC care, including new system design and installation, seasonal tune-ups, emergency repairs, indoor air-quality upgrades, ductwork inspection and sealing, smart-thermostat integration, and energy-efficiency evaluations. Whether you need a quick fix for a noisy furnace or a whole-home heat-pump replacement, we tailor every recommendation to your home’s size, budget, and comfort goals.
Do you really offer 24/7 emergency service, and how fast can I expect help?
Yes. Because weather in McDowell County can swing from humid summers to frosty winter nights, our on-call technicians are available around the clock—including weekends and holidays. Most calls in the Old Fort area are answered within one hour, and a fully stocked service truck is typically on-site the same day. There is no overtime charge for Priority Comfort Club members, and we always provide up-front pricing before any work begins.
What brands or types of HVAC equipment do you service?
Our EPA-certified technicians are trained on all major makes and models, including Trane, Carrier, Lennox, Goodman, Rheem, Bryant, and York. We also service ductless mini-splits, geothermal systems, and packaged units. Even if your equipment is older or the warranty has expired, we carry universal parts and have access to OEM components to keep it running safely and efficiently.
Do you offer maintenance plans, and why are they important?
Absolutely. Our Personalized Care Maintenance Plan includes two precision tune-ups per year, priority scheduling, discounted repairs, and annual safety inspections for gas furnaces and heat pumps. Regular maintenance can reduce energy bills by up to 20 %, prevent unexpected breakdowns, keep manufacturer warranties valid, and extend system life by several years—saving you money and stress in the long run.
Are there financing or rebate options available for new HVAC installations?
Yes. We partner with Synchrony and local credit unions to provide flexible financing with low- or zero-interest promotional periods (subject to credit approval). Many high-efficiency systems also qualify for Duke Energy rebates and federal tax credits under the Inflation Reduction Act—up to $2,000 for qualifying heat pumps. During your free in-home consultation, we’ll walk you through all available incentives and handle the paperwork for you.
How do you ensure your solutions are truly personalized for my home in Old Fort?
Every project starts with a no-cost Comfort Analysis. We measure square footage, insulation levels, window placement, and duct static pressure, then discuss your comfort concerns—hot spots, humidity, allergies, or energy costs. Using load-calculation software and your feedback, we design a system that fits your lifestyle rather than pushing a one-size-fits-all unit. After installation, we perform a post-service walkthrough and follow up within 48 hours to confirm you’re 100 % satisfied.