Exceptional Service
Exceptional Service | Heating and Air Conditioning | Old Fort
From the first phone call to the final system check, HEP treats your comfort like it’s our own. Our certified technicians arrive on time, greet you with a smile, and diagnose issues quickly—always explaining their findings in plain language before any work begins. Whether you need a mid-summer A/C rescue, a winter furnace tune-up, or a full system upgrade, we deliver craftsmanship you can feel and service you can trust.
Neighbors all over Old Fort count on HEP for heating and air conditioning solutions that go the extra mile. We back every repair, installation, and maintenance visit with industry-leading warranties and a 100% satisfaction promise, so the only surprise you’ll experience is how effortless staying comfortable can be. When you’re ready for reliable indoor comfort year-round, just call HEP—and relax, we’ll take it from here.
FAQs
What heating and air-conditioning services do you provide in Old Fort?
We offer complete HVAC solutions, including new system installation, seasonal maintenance, emergency repairs, ductwork cleaning, indoor-air-quality upgrades, smart thermostat integration, and energy-efficiency inspections. Our technicians are certified to work on all major brands of furnaces, heat pumps, air conditioners, and mini-splits.
How quickly can you respond to an HVAC emergency in Old Fort?
Because we keep fully stocked service vehicles in the area, a technician can usually arrive at any Old Fort address within 2 hours of your emergency call, 24 hours a day, 365 days a year. Our dispatch team will give you real-time updates and an exact ETA so you know when help is on the way.
Do you offer maintenance plans, and what do they include?
Yes. Our Comfort Shield Maintenance Plan provides two precision tune-ups per year (one heating, one cooling), priority scheduling, a 15 % discount on repairs, no overtime fees, and detailed system health reports. Members also receive annual safety checks on heat exchangers, refrigerant level tests, and filter replacements at each visit.
How much does a new HVAC system cost in Old Fort?
Pricing depends on the size of your home, energy-efficiency goals, and any ductwork modifications needed. On average, a high-efficiency gas furnace or central AC system ranges from $4,500 to $8,500 installed, while a dual-fuel heat-pump system typically runs $7,000 to $11,000. We provide free, no-obligation in-home estimates and multiple financing options starting at 0 % APR for qualified customers.
Can you improve indoor air quality for allergy sufferers?
Absolutely. We perform air-quality assessments and can install whole-home air purifiers, UV germicidal lights, high-MERV or HEPA filtration, and humidity control systems. These upgrades remove pollen, dust, pet dander, mold spores, and airborne pathogens, creating a healthier living environment year-round.
Are your technicians licensed, insured, and background-checked?
Yes. Every technician holds a North Carolina HVAC license (H3 Class II), carries full liability and workers’ compensation insurance, and must pass a national background check and drug screening before joining our team. Ongoing factory training ensures they stay current with the latest codes, technologies, and safety practices.