Critical Operations
Critical Operations | Generators | Electrical | Old Fort
When the lights go out in Old Fort, mission-critical facilities and essential businesses count on HEP’s field-tested expertise to keep their operations moving. Our licensed electricians specialize in the design, installation, and maintenance of high-capacity generators that switch on the instant a power interruption strikes, safeguarding everything from data centers and healthcare labs to manufacturing lines and municipal services. We handle every detail—load calculations, fuel integration, remote monitoring, routine testing—so you can focus on your core objectives without wondering if backup power will be there when you need it.
HEP pairs top-tier equipment with local, 24/7 responsiveness, giving Old Fort clients the rare combination of national-level resources and neighborhood-style service. Whether you’re upgrading an aging system, seeking compliance with the latest safety codes, or planning for future expansion, our engineers craft scalable solutions that grow with you. Discover how dependable generators and a proactive maintenance partnership with HEP can turn potential downtime into uninterrupted productivity.
FAQs
What types of generators do you install for critical operations in Old Fort?
We design and install a full range of commercial-grade standby and prime-power generators, including diesel, natural-gas, and bi-fuel models from 20 kW to 2 MW+. All units are UL-listed, rated for continuous duty, and equipped with automatic transfer switches (NEMA 3R or 4X) to ensure seamless power to data centers, healthcare facilities, municipal water systems, and other mission-critical sites in Old Fort.
How do I determine the right generator size for my facility?
Our engineers conduct a detailed load analysis that reviews your peak kW/kVA demand, motor starting currents, future expansion plans, and redundancy requirements. Using this data, we apply NEC Article 701 and NFPA 110 guidelines to recommend a generator with at least 25 % margin for in-rush loads and growth. We also model fuel consumption to make sure runtime goals (typically 24-72 hours) can be met with your available diesel or NG supply.
What maintenance services do you offer to keep generators operational?
We provide turnkey preventive maintenance programs that include monthly visual inspections, quarterly no-load test runs, semi-annual fluid sampling, and annual full-load bank testing. Our technicians replace filters, belts, and coolant as prescribed by the manufacturer and maintain detailed logs to meet NFPA 110 documentation standards. 24/7 remote monitoring is optional for instant alerts on alarms, battery voltage, and fuel levels.
How quickly can your team respond to an emergency generator failure in Old Fort?
Because we maintain a local service hub less than 15 minutes from downtown Old Fort, our on-call technicians can typically arrive on-site within one hour of your call, day or night. Critical spare parts and rental generators up to 500 kW are kept in inventory so we can restore temporary power if the repair requires extended downtime.
Do you help with permitting and compliance for standby generators?
Yes. We manage the entire permitting process with McDowell County and the Town of Old Fort, including zoning approvals, electrical and mechanical permits, and air-quality filings with the North Carolina Department of Environmental Quality. All installations are commissioned in accordance with NEC, NFPA 70E, NFPA 110, and local building codes, and we provide the required documentation for insurance and AHJ inspections.
What is the typical installation timeline and disruption expected?
From signed proposal to final commissioning, most commercial generator projects take 6-10 weeks. Civil work (pad, conduit, fuel lines) usually lasts 3-5 days, while electrical tie-ins and ATS changeovers are scheduled during low-load periods or weekends to minimize downtime—often under a 4-hour outage. Our project manager coordinates with your facility team so critical operations remain online through temporary power or phased cutovers.