Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Old Fort
When sparks fly or lights flicker in Old Fort, homeowners turn to HEP because they know our passion for customer satisfaction is as strong as our technical skill. From troubleshooting mysterious power losses to replacing outdated panels, our certified electricians arrive on time, tidy up when they’re done, and explain every step in plain language. We back our work with transparent pricing and a satisfaction guarantee that leaves no room for guesswork—only peace of mind.
Whether you need an urgent electrical repair or want to future-proof your home with safer wiring, HEP is just a phone call away. Count on friendly professionals who respect your schedule, protect your property, and treat your project like it’s happening in their own homes. Discover why so many of your Old Fort neighbors recommend us and feel the difference that true customer-first service makes.
FAQs
What types of electrical repair services do you offer in Old Fort?
We handle a wide range of residential and light-commercial repairs, including breaker panel upgrades, outlet and switch replacement, lighting fixture installation, surge protection, rewiring of damaged circuits, ceiling-fan repairs, and troubleshooting intermittent power losses. If you’re unsure whether we cover your specific issue, just call and we’ll provide a free phone assessment.
Are your electricians licensed and insured for work in Old Fort?
Yes. Every technician holds a North Carolina state electrical license, undergoes regular safety training, and is fully covered by general liability and workers’ compensation insurance. Copies of certifications and insurance binders are available upon request for your peace of mind.
How quickly can you respond to an electrical emergency?
We offer 24/7 emergency dispatch within the Old Fort area. For most calls placed before 10 p.m., a licensed electrician can be on-site within 60–90 minutes. After-hours response times may vary slightly, but you’ll always receive an exact ETA when you call our hotline.
What will my electrical repair cost?
Routine visits start with a $89 diagnostic fee, which is waived when you approve the repair. After diagnosis, we give you a flat-rate quote based on the National Electrical Code cost guide—no hourly surprises. You approve the price before any work begins, and we accept cash, credit, or same-day financing on repairs over $500.
Do you guarantee your workmanship and parts?
Absolutely. All repairs are backed by a written 2-year labor warranty, and most parts carry a manufacturer warranty of 1–5 years. If the same issue recurs within the warranty period, we return at no charge to make it right.
Can you help me make my home safer or more energy-efficient?
Yes. During any service call we can perform a complimentary 10-point safety inspection: testing GFCI/AFCI protection, verifying smoke alarm age, checking panel torque, and measuring voltage drops. We’ll also recommend LED upgrades, smart thermostats, or whole-home surge protection to lower energy bills and enhance safety.