Personalized Service
Personalized Service | HVAC Unit Replacement | Heating and Air Conditioning | Oakdale
When your comfort is on the line, HEP’s personalized service team is ready to step in with precision-engineered solutions tailored to Oakdale’s unique climate. From the first phone call to the final system test, our licensed technicians listen to your needs, evaluate your home’s layout, and guide you through an HVAC unit replacement that maximizes energy efficiency while lowering monthly utility bills. You’ll feel the difference right away—quiet operation, consistent temperatures, and the peace of mind that comes from choosing a neighbor-trusted company that’s been keeping East Tennessee homes comfortable for decades.
We streamline every stage of the process, offering transparent pricing, flexible financing, and a workmanship guarantee that keeps your new system—and your satisfaction—covered long after installation day. Whether your current unit is on its last leg or you simply want to upgrade to cutting-edge technology, HEP delivers prompt service, honest advice, and meticulous craftsmanship that turns HVAC headaches into effortless comfort.
FAQs
How can I tell it’s time to replace my HVAC unit rather than repair it?
Common signs include rising energy bills, uneven temperatures, frequent breakdowns, or a system that’s 10–15 years old. During our complimentary in-home assessment, a certified technician will measure airflow, inspect key components, and run load calculations to determine whether repair or full replacement will give you better long-term value.
What types of HVAC replacements do you recommend for homes in Oakdale?
Oakdale’s hot summers and cool, damp winters call for high-efficiency heat pumps or dual-fuel systems. We offer ENERGY STAR® air conditioners up to 20+ SEER2, variable-speed gas furnaces, and ductless mini-splits for spaces without existing ductwork. After evaluating your home’s square footage and insulation, we’ll size the equipment properly to maximize comfort and lower utility costs.
What makes your service “personalized” compared to other HVAC companies?
We assign a dedicated Comfort Advisor who stays with you from the first consultation through post-installation follow-up. You receive a custom proposal that includes at least three system options, a digital copy of your load calculation, and a room-by-room airflow plan. We also create a maintenance roadmap tailored to your usage patterns and budget, so your new unit performs at peak efficiency for years.
How much does a complete HVAC unit replacement cost, and do you offer financing?
Pricing in Oakdale generally ranges from $6,500 for a basic 14-SEER2 split system to $14,000+ for a high-efficiency variable-speed heat pump with smart zoning. We provide upfront, line-item estimates with no hidden fees. Flexible financing is available through our lending partners—0% interest for 18 months or low-APR terms up to 144 months—plus rebate assistance from PG&E and federal tax credits where eligible.
How long will the replacement take, and will my home be without heating or cooling?
Most standard replacements are completed in a single day. Complex installs with duct modifications may take two days. We schedule around your availability, arrive with all materials on the truck, and dispose of the old unit responsibly. Your home is rarely without climate control for more than a few hours; we coordinate the change-out to minimize downtime.
What warranties and post-installation support do you provide?
All equipment comes with a 10-year manufacturer ’s parts warranty, and we back our labor with a 2-year workmanship guarantee. You’ll receive registration paperwork, inspection documentation, and a free first-year maintenance visit. Our 24/7 emergency hotline ensures you can reach a live technician anytime, and our membership plan offers priority service and annual tune-ups at a discounted rate.